Customer Experience Specialist

Synapse Health

. Serve as a frontline point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume customer service within the healthcare equipment industry, focusing on patient advocacy, data integrity, and effective communication. Proficient in managing multiple tasks while adhering to HIPAA standards and organizational privacy requirements.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMicrosoft Office ProficiencyAnalytical SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order IntakeData EntryWorkflow ManagementProblem-SolvingAudit Performance

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationAdaptabilityConfidentiality

Tools & Technologies

Internal SystemsTracking ToolsDocumentation Platforms

Industry Keywords

Healthcare EquipmentDurable Medical EquipmentHIPAA CompliancePatient AdvocacyMember Satisfaction

About the role

Key responsibilities & impact

Serve as a frontline point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process
Receive, triage, and process incoming communications from multiple channels, handling or routing requests according to established guidelines
Initiate new-order intake by gathering and validating patient demographics, prescriber information, and equipment details
Determine whether requests are within scope and apply workflows for intake, escalation, or follow-up
Respond to inquiries about Synapse Health, its programs, and service offerings
Advocate for patients by addressing member needs and barriers to care promptly
Deliver high-quality patient experiences while meeting productivity, call quality, member satisfaction, first-call resolution, and attendance goals
Enter, update, and maintain data in internal systems, tracking tools, and documentation platforms
Partner with program leadership and senior team members on escalated requests, complex questions, or exceptions
Identify process gaps, inefficiencies, and recurring issues to support continuous improvement
Perform additional duties as assigned

Requirements

What you’ll need

2+ years of high-volume customer service experience
Recent experience in customer service or order processing within the healthcare equipment or durable medical equipment (DME) industry is preferred
Proficiency with Microsoft Office applications
Ability to quickly learn department-specific systems and technologies
Strong organizational skills with the ability to manage multiple tasks accurately and efficiently
Excellent verbal and written communication skills, including clear, effective multi-channel communications
Analytical and problem-solving skills to identify issues, perform audits, and resolve concerns in a timely manner
High attention to detail and commitment to accuracy and data integrity
Ability to thrive in a fast-paced environment, adapt to change, and prioritize competing demands
Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation
Ability to maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards

Benefits

Comp & perks

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by generous paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions