Synapse Health

Customer Support

• Serve as a frontline point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process
• Receive, triage, and process incoming communications from multiple channels, handling or routing requests according to established guidelines
• Initiate new-order intake by gathering and validating patient demographics, prescriber information, and equipment details
• Determine whether requests are within scope and apply workflows for intake, escalation, or follow-up
• Respond to inquiries about Synapse Health, its programs, and service offerings
• Advocate for patients by addressing member needs and barriers to care promptly
• Deliver high-quality patient experiences while meeting productivity, call quality, member satisfaction, first-call resolution, and attendance goals
• Enter, update, and maintain data in internal systems, tracking tools, and documentation platforms
• Partner with program leadership and senior team members on escalated requests, complex questions, or exceptions
• Identify process gaps, inefficiencies, and recurring issues to support continuous improvement
• Perform additional duties as assigned

Explore Customer Experience Specialist at Synapse Health. Review requirements and application details.

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Customer Experience Specialist