Network Success Coordinator

Synapse Health

. Serve as the primary point of contact for network providers, responding to inquiries and resolving issues through closure .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network coordination and provider relations within the healthcare industry, with a strong focus on onboarding, training, and maintaining provider relationships. Proficient in compliance with regulations such as HIPAA and skilled in utilizing healthcare technology platforms.

Highest-signal resume keywords

Network CoordinationProvider RelationsHealthcare Technology PlatformsTraining DeliveryCompliance with HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ManagementProvider WorkflowsData AnalysisDocumentationAccount SupportOnboarding ProcessesProblem SolvingReportingContinuous ImprovementAttention to Detail

Soft Skills

Effective CommunicationOrganizational SkillsInterpersonal SkillsInitiativeAdaptability

Tools & Technologies

MS OfficeCRM SystemsTicketing ToolsEHR SystemsReferral Management Systems

Industry Keywords

Healthcare ManagementDME IndustryContractual ObligationsProvider EngagementNetwork Health

About the role

Key responsibilities & impact

Serve as the primary point of contact for network providers, responding to inquiries and resolving issues through closure
Coordinate onboarding for new network partners, including account setup, system access, workflow walkthroughs, and early check-ins
Monitor partner activity and engagement, identify adoption gaps, recurring issues, and at-risk relationships, and recommend corrective action
Collaborate with operations, billing, intake, and technology teams to resolve network challenges and communicate causes and resolutions
Develop, document, and implement network-management best practices, standard operating procedures, escalation paths, and communication templates
Facilitate live and virtual training sessions for network providers and develop quick-reference guides and FAQs
Gather partner feedback and surface trends to inform product improvements and service enhancements
Identify process improvements and contribute to continuous-improvement initiatives
Support compliance with company policies, contractual obligations, and applicable regulations such as HIPAA, including credentialing and documentation
Maintain accurate records of network activities, communications, and issue resolution; contribute to reporting on network health and performance
Provide exceptional support throughout network-partner relationships

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent practical experience)
2+ years of experience in network coordination, provider relations, account support, or a similar role within the healthcare or DME industry
Working knowledge of provider workflows, such as referrals, orders, documentation, and claims
Proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint)
Ability to quickly learn department and job-specific software systems, including CRM or ticketing tools
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
Effective verbal and written communication skills
Strong analytical skills and a problem-solving mindset
High attention to detail and a high degree of accuracy
Experience with DME or healthcare technology platforms, such as EHR, referral management, or order intake systems
Proven track record of successfully managing provider relationships or networks, including onboarding and retention
Experience delivering training or presentations to external partners
Ability to work independently, take initiative, and stay composed in a fast-paced, evolving environment
Strong interpersonal skills with a genuine focus on building and maintaining trusting relationships

Benefits

Comp & perks

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by flexible paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions