VP, Account Services

Synchrony Group, LLC

. Lead Account Services activities for assigned clients and develop and execute revenue-growth strategies .

Posted 10/13/2026full-timeRemote • Pennsylvania • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading account services and developing revenue-growth strategies within the pharmaceutical marketing sector. Proven ability to manage cross-functional teams, mentor personnel, and deliver high-quality marketing communications across various channels.

Highest-signal resume keywords

Pharmaceutical Marketing ExperienceAccount Services ManagementDigital And Social Media CampaignsClient Relationship DevelopmentBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue-Growth StrategiesMultichannel Marketing CommunicationsProject ManagementForecasting And ReportingCreative Brief DevelopmentAdvertising And Promotion InitiativesQuality AssuranceBusiness DevelopmentProposal InitiativesClient Financial Management

Soft Skills

LeadershipMentoringCommunicationProblem-SolvingCollaboration

Certifications & Qualifications

Bachelor's DegreeMBA Or Advanced Degree Preferred

Industry Keywords

Pharmaceutical MarketingAccount ServicesClient ManagementCross-Functional TeamsDigital MarketingSocial MediaClient PresentationsAgency ExperienceRFP ManagementTherapeutic-Area Trends

About the role

Key responsibilities & impact

Lead Account Services activities for assigned clients and develop and execute revenue-growth strategies
Lead internal cross-functional core teams and clients in strategic and tactical planning, design, and execution of multichannel pharmaceutical marketing communications initiatives
Recruit, mentor, and retain Account Services employees
Understand client challenges and lead internal and external teams to conceptualize, design, and deliver solutions
Establish and lead cross-functional teams for marketing activities, with a focus on digital and social media channels
Monitor activities for timely, high-quality, and budget-compliant delivery
Serve as primary client contact, managing accounts and resolving issues
Develop client relationships, identify new business opportunities, and support issue mitigation
Review materials for adherence to client and product strategy
Represent the executive team and communicate corporate vision, values, culture, brand, objectives, policies, and processes
Oversee client financial matters, including contracts, statements of work, purchase orders, invoices, and receivables
Develop strategic and creative briefs and communicate project vision to core teams
Oversee forecasting and reporting for assigned accounts
Manage, mentor, and develop agency personnel
Review deliverables for quality and client expectations
Lead client status meetings, project kickoffs, and project debriefs
Attend client meetings and congresses and communicate key learnings
Participate in client presentations and defend the agency’s point of view
Support client core team operations, onboarding, training, mentoring, resourcing, prioritization, workflow, and issue resolution
Lead cross-selling, business development, RFP, and proposal initiatives
Monitor industry and therapeutic-area trends, best practices, and advances
Lead internal committees and facilitate communication between teams and clients
Keep senior management informed of critical client concerns, opportunities, and internal issues

Requirements

What you’ll need

Bachelor's degree required; MBA or advanced degree preferred
Minimum 10 years’ agency experience in pharmaceutical marketing and account services
Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
Experience managing and mentoring Account Services personnel
Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns
Ability to attend and conduct virtual or in-person presentations
Ability to travel as client needs require, including client meetings, congress meetings, and sales meetings
Ability to commit to extra and/or nontraditional hours as client needs require
Synchrony is not able to provide visa sponsorship for this role

Benefits

Comp & perks

Competitive salaries
Generous paid time off
Excellent health insurance
Family leave
401(k) plan with employer matching