Synchrony Group, LLC

Project Manager

• Plan, execute, and finalize projects according to strict deadlines and within budget
• Define and communicate project timelines, resources, and budgets
• Oversee quality control throughout the project lifecycle
• Acquire resources and coordinate internal team members, third-party contractors, and consultants
• Maintain knowledge of project and campaign tactic status and timelines
• Identify potential risks and implement problem-solving tactics to maintain timelines and budgets
• Maintain an understanding of client business, objectives, and tactics
• Coordinate proposal and new business presentation trafficking and deliverables
• Review project briefs and initiate project kick-offs
• Set and reinforce expectations for team members and vendors
• Develop detailed project plans and timelines
• Evaluate resources and assign billable work or obtain external resources
• Track timelines and delivery throughout project stages
• Develop project status reports and conduct weekly team project review meetings
• Monitor team progress and resolve queries or delays
• Maintain project-related communication with the core team, client, and external resources
• Enter and maintain project budgets and billing schedules
• Evaluate project progress against billing schedules and initiate invoice requests
• Maintain cost-to-complete estimates and monthly invoice forecasts
• Create monthly client accrual reports
• Track project budgets against yearly client budgets
• Identify budget risks, out-of-scope impacts, incorrectly recorded hours or expenses, and performance issues
• Perform budget reconciliations at project completion
• Support Account Services with client updates, specifications, proposals, and estimates
• Serve as a client-facing contact and primary client contact when needed
• Ensure timely responses and delivery of client requests
• Ensure quality control measures are completed
• Initiate and maintain electronic project files
• Ensure project specifications are met and delivered to client expectations

Account Manager

• Develop and execute strategies to grow revenue, including client development, retention, organic growth, and annual planning
• Ensure existing client revenue goals are achieved
• Lead the development, presentation, and selling of high-quality deliverables
• Monitor industry and therapeutic area best practices and advances
• Partner with Medical to provide best-in-class strategy and support
• Participate in client presentations, selling, and defending the agency's point of view
• Represent the organization appropriately
• Support Account Services leadership in new business efforts
• Support development and implementation of new business opportunities
• Support creation and submission of RFPs, proposals, and pitch decks
• Lead internal cross-functional core teams and clients on strategic and tactical plans, design, and execution of pharmaceutical advertising and marketing initiatives
• Manage key constituent relationships with over 2 million dollars of business
• Attend client meetings and communicate key learnings and action items
• Manage client strategy and objectives alongside internal team and organizational needs
• Initiate projects and serve as internal project owner or project champion
• Define project strategic objectives and budgets, including briefs and SOWs
• Lead kickoff meetings with clients, vendors, and/or key opinion leaders
• Review deliverables for project objectives, quality standards, client expectations, and strategic alignment
• Monitor and manage activities for timely delivery of products and services
• Ensure content, messaging, and design align with product strategy, communications objectives, and client expectations
• Resolve conflict, set team priorities, explain client/brand objectives, and define success
• Enhance work culture, consensus-building, and internal communications
• Manage project budgets, forecasts, expenses, and accruals
• Develop client SOWs or project initiation forms independently
• Monitor budgets and hours, communicate financial details and scope changes, resolve financial issues with clients, and verify billing milestones with Finance

Project Manager

Senior Account Manager