Consumer Banking Specialist

Synchrony

. Offer IRA deposit accounts and provide high-level customer service for IRA products .

Posted 10/30/2026full-timeUnited StatesJunior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IRA account management and customer service, with a strong ability to resolve complex issues and enhance customer relationships. Proficient in managing workflows and adapting to fast-paced environments while maintaining high standards of service.

Highest-signal resume keywords

IRA Account ManagementCustomer Service ExcellenceProblem SolvingTime ManagementConsumer Banking Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IRA Process KnowledgeWorkflow TrackingAccount OpeningOutbound CallingIssue Resolution

Soft Skills

Influencing SkillsNegotiation SkillsAnalytical SkillsSelf-StarterTeam Player

Tools & Technologies

Multiple Computer Systems

Industry Keywords

Consumer BankingFDIC ComplianceCustomer Relationship Management

About the role

Key responsibilities & impact

Offer IRA deposit accounts and provide high-level customer service for IRA products
Serve as the single point of contact for IRA customers
Guide customers through account opening and funding processes
Perform outbound calls
Resolve IRA account issues
Answer inbound calls regarding IRA accounts and core and OTP processes
Access multiple computer systems simultaneously while speaking with customers
Follow up with customers regarding complex account issues
Input and track workflows to ensure customer requests are properly resolved
Enhance and strengthen relationships with Consumer Bank customers
Perform other duties and special projects as assigned

Requirements

What you’ll need

Minimum 6 months of Consumer Bank experience
Ability to work a set schedule per business needs; all shifts are Monday through Friday
Focus on efficient customer service
Excellent time management skills
Strong influencing, negotiation, and analytical skills
Ability to manage, handle, and resolve escalated customer issues
Ability to solve problems with a high degree of difficulty
Ability to take ownership and see an issue through to resolution
Ability to learn the IRA process and adapt in a fast-paced environment
Demonstrated self-starter and team player
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. required
Employer will not sponsor employment visas

Benefits

Comp & perks

Option to work from home near one of Synchrony’s Hubs or come into one of its offices
In-person engagement activities such as business or team meetings, training and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodations for qualified individuals with disabilities