Synchrony

• Partner with the Synchrony Executive Leadership Team, Digital CEO, business leaders, and senior stakeholders to identify and assess growth and new business opportunities
• Drive the vision of the competitive landscape and digital trends, recommending strategies across integrated partners, digital partners, and multiple products
• Ensure annual Digital strategic plans align with the broader organization’s long-term strategy
• Translate strategies into targeted actions and growth programs with the Digital senior leadership team
• Partner with M&A, Ventures, and other stakeholders to define and execute acquisition and partnership strategy
• Lead and deliver key strategic projects
• Perform other duties and special projects as assigned
• Report to the SVP of Platform Strategy and Networks
• Contribute to the broader annual strategic planning process and growth initiatives for the Digital platform

SVP, Strategy – Digital

Sales

• Lead a regional field sales team of Metro and Area Practice Development Managers
• Increase CareCredit usage and credit submissions across the assigned Western U.S. region
• Hire, mentor, coach, counsel, co-travel with, and train Practice Development Managers
• Execute regional sales strategies with the VP, Veterinary Sales Leader
• Drive a high-performance culture, accountability, and consistent regional results
• Manage execution of national and regional sales and marketing initiatives
• Conduct one-on-ones, field observations, virtual and physical co-travels, and performance evaluations
• Own regional Net Credit Sales, amount financed per provider, and provider credit submissions
• Establish team priorities, performance expectations, and accountability
• Implement measures, recognition, and reward systems
• Apply sales strategies, tactics, and best practices to drive usage and improve results
• Partner with marketing, operations, industry leadership, and the Tradeshow Team on systems, campaigns, events, and revenue growth
• Monitor the field, gather voice-of-customer insights, and identify improvement opportunities
• Provide regional analysis and reporting and increase usage through Salesforce
• Manage team travel and expenses within company guidelines
• Lead team efforts supporting industry trade shows
• Perform other duties and special projects as assigned

VP, Sales Leader – Western US, Vet

Growth Marketing

• Provide actionable insights into the effectiveness and impact of Health & Wellness Dental initiatives
• Serve as an SME and business consultant by understanding business needs and performance trends and translating them into insights and recommendations
• Build comprehensive customized client reporting and analytic solutions for internal customers and external clients
• Support large client growth and software technology partners
• Conduct open-ended analyses to optimize provider and client behavior
• Present complex analytical information to sales leadership through effective storytelling
• Lead business KPI design and measurement, improve accuracy, and recommend investment optimization opportunities
• Partner cross-functionally with Sales, Product, Marketing, IT, Credit, Finance, and other stakeholders
• Supervise team members, drive efficiency, and optimize standard processes
• Manage projects and internal/external client stakeholders
• Support ideation, design, launch, upgrades, and ongoing maintenance of analytic solutions

VP, Health & Wellness – Dental Growth Analytics

• Provide actionable insights into the effectiveness and impact of Health & Wellness Dental initiatives
• Serve as an SME and business consultant by understanding business needs and performance trends and translating them into insights and recommendations
• Build customized client reporting and analytic solutions for internal customers and external clients
• Support large client growth and software technology partners
• Conduct open-ended analyses to optimize provider and client behavior
• Present complex analytical information to sales leadership through effective storytelling
• Lead business KPI design and measurement, improve accuracy, and recommend investment optimization opportunities
• Partner with Sales, Product, Marketing, IT, Credit, Finance, and other cross-functional stakeholders
• Supervise team members, drive efficiency, and optimize standard processes
• Manage projects and internal/external client stakeholders
• Support ideation, design, launch, upgrades, and ongoing maintenance of analytic solutions
• Perform other duties and special projects as assigned

Outside Sales

• Sell Regional and Store-level client leadership on the benefits of products to drive product engagement and in-store execution toward credit goals
• Maintain relationships through effective and timely communication and attendance at market/store meetings
• Develop in-store product execution strategies and action plans
• Ensure regional strategies are effectively rolled out to stores
• Drive application volume to meet or exceed goals
• Exceed customer satisfaction survey target goals
• Enhance implementation of in-store marketing programs and conduct ongoing training
• Develop credit awareness programs with store/market management
• Audit signage and point-of-sale materials for compliance and communicate issues
• Support the Client Program Manager and client team initiatives
• Compile and present results of ongoing credit programs
• Manage travel and marketing budgets
• Attend and support store opening and relocation events
• Develop and maintain external client relationships at store, market, and regional levels
• Maximize credit support and commitment at store level
• Develop annual marketing plans for stores
• Perform other duties and special projects as assigned
• Cover a territory comprising North and South Carolina from a home office in North Carolina

AVP, Field Sales Manager

Account Manager

• Lead strategic planning, engagement, and execution across the Ashley licensee portfolio to drive growth and profitability
• Cultivate relationships with key licensee partners and Ashley corporate leaders
• Serve as a trusted advisor through quarterly business reviews and communication of program performance insights and opportunities
• Develop and execute business development strategies for fragmented market growth and new dealer expansion
• Collaborate with Client Services, Risk, Marketing, Product, Legal, and other internal teams to resolve issues and meet partner expectations
• Use data and analytics to guide decisions and identify portfolio trends and risks
• Support partner onboarding, marketing integrations, and credit program adoption
• Represent Synchrony’s value proposition through consultative discussions and insight-driven recommendations
• Maintain adherence to internal program methodology and documentation standards
• Own assigned initiatives end-to-end, including planning, budgeting, reporting, and execution
• Perform other duties and special projects as assigned

VP, Relationship Manager

Data Engineer

• Lead enterprise cloud data migration strategy, roadmap, and execution across complex modernization initiatives
• Define and manage the strategic vision, capabilities, adoption strategy, and value roadmap for cloud data platforms and data products
• Provide senior leadership and architecture direction across cloud data platforms, lakehouse and data mesh patterns, event-driven architecture, API-enabled data sharing, semantic layers, AI/advanced analytics ecosystems, and operational data consumption patterns
• Drive prioritization, sequencing, and execution of migration initiatives across legacy data ecosystems
• Partner with senior business, technology, security, risk, data, analytics, operations, and product stakeholders to assess environments, identify modernization opportunities, resolve trade-offs, and deliver measurable outcomes
• Establish reusable migration frameworks, product operating models, architecture principles, design patterns, reference architectures, governance controls, and implementation standards
• Influence and align cross-functional enterprise architecture, engineering, product, analytics, platform, and delivery teams
• Lead executive communications, status reporting, roadmap reviews, and decision-making forums
• Provide leadership, coaching, and mentorship to architects, product owners, engineering teams, and delivery leaders
• Evaluate emerging cloud, AI, automation, data architecture, and product delivery trends
• Perform other duties and/or special projects as assigned

VP, Senior Cloud Data Architecture & Migration Leader

• Support, diagnose, coach, counsel, co-travel with, and train Verizon store personnel to accomplish or exceed credit goals
• Deliver Verizon’s credit program objectives for applications, new accounts, and credit sales across stores
• Develop productive relationships with key stakeholders to influence and educate them on credit performance
• Drive accountability and support strategic action plans, brand, culture, and values
• Focus on lower-performing stores and improve the customer experience
• Capture and communicate the Field’s voice to Synchrony and Verizon stakeholders
• Visit Verizon stores to assess credit support and diagnose territory and store performance issues
• Partner with marketing on Field Sales strategies to improve credit performance
• Provide reporting, analysis, recommendations, and other information to support compliant store performance
• Partner with Synchrony Financial Compliance to ensure POS and in-store compliance
• Collect competitive intelligence, monitor market conditions, and identify opportunities
• Support Sales Force Effectiveness Managers through Salesforce, Seismic, brand strategies, initiatives, and training materials
• Share best practices across the enterprise and perform other assigned duties or special projects

Inside Sales

• Own a defined territory or set of accounts
• Conduct outbound telephone consultations with clients about the value and use of credit products
• Develop and maintain external client relationships at store/station, market/jobber, regional and district levels
• Drive application, sales and station engagement performance for the assigned territory
• Implement targeted strategies for underperforming territories and accounts within defined risk parameters
• Support sales and marketing campaigns
• Develop and deliver client reporting and analysis packages with Client Development/Sales Support
• Conduct train-the-trainer sessions covering credit programs, compliance requirements and campaigns via conference call and WebEx
• Provide support to Field Sales Managers for shared territories and accounts, including post-visit follow-up calls
• Receive and manage inbound client calls about campaigns, training, program questions and concerns
• Assist with client escalation and resolution processes
• Deliver against organizational Quality Assurance standards
• Capture all client interactions in Salesforce
• Perform other assigned duties and special projects

Senior Specialist, Inside Sales

Representative

• Handle inbound calls from customers regarding all facets of their deposit accounts
• Answer questions about current accounts and offer new products
• Acquire new accounts and customers by explaining products and value proposition
• Serve as the first point of contact for customer calls
• Efficiently access multiple electronic systems to provide complete responses
• Enhance and strengthen customer relationships
• Assist with account maintenance, including opening accounts, CD renewals, and money movement
• Provide input to senior management on product and process improvements based on customer feedback
• Perform other assigned duties and special projects
• Attend in-person engagement activities such as business or team meetings, training, and culture events
• Complete multiple days of onsite training if requested

Senior Representative, Consumer Banking Deposits

Risk

• Drive safety and soundness priorities across the CoreTech organization
• Prepare the organization for internal and external exams and lead exam execution
• Drive risk identification, treatment, remediation, and strengthening of the risk and control framework
• Lead CoreTech governance and risk resources
• Manage and coordinate OCC, FRB, Internal Audit, 2LOD, and penetration test exams/tasks using a risk-based approach
• Explain technical challenges, solutions, and business risk to non-technical leaders
• Liaise with Information Security on risk management
• Oversee PCI evidence delivery in CoreTech
• Proactively evaluate the control environment and identify risks
• Drive automation in control-environment assessments
• Communicate issues-remediation work and coordinate with the Tech and Ops Issues Management team
• Lead continuous improvements in issues management
• Own the Audit Readiness program and surveillance task calendar
• Facilitate creation and renewal of Policies, Standards, and Procedures and ensure PRC framework documentation
• Review FFIEC guidance and ensure Synchrony compliance
• Collaborate across technology on issues remediation and SOX compliance
• Serve as Product Owner for the CoreTech Governance board, participate in Agile ceremonies, and drive PI Planning
• Liaise with Tech and Ops Governance and second- and third-line defense teams
• Facilitate challenging conversations with senior leadership
• Create and update dashboards communicating status and productivity
• Advocate for good risk practices and perform assigned special projects

VP, CoreTech Governance Leader

QA Automation Engineer

• Design, enhance, and add functionality to Synchrony database platforms
• Provide operational support for database platforms
• Provide technical oversight, architecture, design expertise, guidance, interdepartmental coordination, and vendor direction
• Implement infrastructure as code for database platforms
• Perform software configuration management for databases
• Automate database operations and migrations
• Implement monitoring and logging solutions for database technology stacks and container orchestration platforms
• Apply cloud operations knowledge, including attached volume lifecycle, autoscaling, cloud-config, security, and instance lifecycle
• Implement AWS database automation from build through day-to-day support
• Architect, implement, and maintain automation tools to reduce operational and development complexity
• Collaborate to troubleshoot and resolve escalated production issues
• Establish and consult on best practices and standard operating procedures
• Deploy and support automation systems and tooling in a 24x7 production environment
• Assess usage and utilization trends and recommend architecture scaling designs and implementations

AVP – Cloud Database Automation Engineer

• Support, diagnose, coach, counsel, co-travel with, and train Verizon store personnel to accomplish or exceed credit goals within an assigned territory
• Deliver Verizon credit program objectives for applications, new accounts, and credit sales through initiatives across stores
• Develop relationships with stakeholders to influence and educate on the importance of credit
• Drive accountability and strategic action plans to improve program performance and customer experience
• Capture and communicate Field feedback to Synchrony and Verizon stakeholders
• Visit Verizon stores to assess credit support and diagnose territory and store performance issues
• Partner with marketing on client and Field Sales strategies
• Provide reporting, analysis, recommendations, and other information to support compliant performance
• Partner with Synchrony Financial Compliance as point of contact for POS and in-store compliance
• Develop competitive intelligence and identify market opportunities
• Support Sales Force Effectiveness Managers through Salesforce, Seismic, brand strategies, initiatives, and training materials
• Share best practices across the enterprise to drive credit program utilization
• Perform other duties and special projects as assigned

Operations

• Plan and execute models in the production Reserves and Loss Forecasting process, focusing on CECL, recoveries, scenario management, and stress testing
• Maintain model data input monitoring, production controls, output analytics, and documentation
• Support quarterly reviews and quarter-closing activities; contribute as a peer reviewer for process controls
• Visualize insights, performance, and trends in model inputs and outputs
• Analyze drivers and provide narrative support for assumptions, rationale, and projections
• Respond to model validation, regulatory, and oversight requests, including exam findings and issues
• Follow model governance standards
• Support development of new models and enhancements to existing models
• Manage models through their lifecycle from development through production implementation
• Define enhancements, meet project timelines, analyze performance thresholds, manage version control, assess performance, and support recalibration and refitting
• Collaborate with Forecasting, Reserve and Stress Testing/Capital Management, Model Development, Data Governance, Finance, Collections, Controllership, IT, and other cross-functional teams
• Perform other duties and special projects as assigned

Senior Analyst, Credit Operations Modeling

Product Manager

• Lead the strategic evolution and enhancement of the enterprise Privileged Access Management program
• Own and communicate the multi-year PAM product strategy and roadmap
• Serve as Product Owner for Delinea capabilities across infrastructure, databases, cloud, and applications
• Lead and manage Privileged Access Analysts
• Drive adoption of PAM best practices including secure vaulting, credential rotation, least privilege, authentication, governance, and monitoring
• Implement and expand privileged access lifecycle controls from discovery and onboarding through provisioning, rotation, session governance, and de-provisioning
• Enable Zero Trust-aligned access patterns including JIT access, approval-based elevation, time-bound entitlements, and continuous verification
• Oversee PAM monitoring, credential lifecycle management, privileged session monitoring/recording, and access analytics
• Define and enforce risk-tiered control policies and governance workflows
• Lead PAM integrations with ITSM and security tooling, incident/change processes, and event monitoring/analytics platforms
• Build relationships with IAM governance, Security Operations, Infrastructure/Cloud, Application, and Audit/Compliance teams
• Prioritize remediation work, define success metrics, and report outcomes to senior stakeholders
• Lead cross-functional initiatives through influence and ensure delivery with minimal-to-moderate leadership guidance
• Perform other duties and special projects as assigned

SVP, Strategy – Digital

VP, Sales Leader – Western US, Vet

VP, Health & Wellness – Dental Growth Analytics

VP, Health & Wellness – Dental Growth Analytics

AVP, Field Sales Manager

VP, Relationship Manager

VP, Senior Cloud Data Architecture & Migration Leader

AVP, Field Sales Manager

Senior Specialist, Inside Sales

Senior Representative, Consumer Banking Deposits

VP, CoreTech Governance Leader

AVP – Cloud Database Automation Engineer

AVP, Field Sales Manager

Senior Analyst, Credit Operations Modeling

VP, Privileged Secret Server Product Owner