Consumer Banking Specialist

Synchrony

. Serve as the single point of contact for Trust, Business, and Core customer inquiries .

Posted 10/30/2026full-timeUnited StatesJunior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while managing multiple tasks in a fast-paced environment. Proficient in reviewing documentation for accuracy and building customer relationships through effective communication.

Highest-signal resume keywords

Consumer Bank ExperienceCustomer Service SkillsProblem-Solving SkillsAttention To DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Documentation ReviewWorkflow ManagementIssue ResolutionAccount SetupFunding Processes

Soft Skills

Time ManagementIndependenceTeam CollaborationProfessionalism

Tools & Technologies

Electronic Systems

Certifications & Qualifications

High School Diploma Or EquivalentBackground Investigation Compliance

Industry Keywords

Federal Deposit Insurance Act ComplianceCustomer Relationship Management

About the role

Key responsibilities & impact

Serve as the single point of contact for Trust, Business, and Core customer inquiries
Review, interpret, and validate account documentation for completeness and accuracy
Manage and process Trust and Business follow-up workflows within established timelines
Conduct outbound calls regarding account setup, funding, or missing documentation
Research and resolve account issues using multiple electronic systems
Build and maintain strong customer relationships through clear communication and follow-up
Follow issues through to resolution
Support additional duties or special projects as assigned

Requirements

What you’ll need

Minimum 6 months of Consumer Bank experience
Proven ability to manage multiple tasks and priorities in a fast-paced environment
Strong written and verbal communication skills
Excellent customer service and problem-solving skills
Attention to detail and accuracy when reviewing documentation
Ability to work independently while contributing to team goals
Commitment to delivering a consistent and professional customer experience
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. required
Employer will not sponsor employment visas

Benefits

Comp & perks

Option to work from home near one of the company’s Hubs or come into an office
In-person engagement activities including business or team meetings, training, and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodation for applicants and employees with disabilities