Customer Support Representative

Synchrony

. Serve as the frontline for outstanding customer service .

Posted 11/12/2026full-timeUnited StatesJunior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer support, including troubleshooting hardware and software issues, utilizing CRM tools, and achieving high first call resolution rates. Strong communication skills and customer orientation are essential for guiding users through platform functionalities.

Highest-signal resume keywords

Technical Customer Support ExperienceCRM Tools ProficiencyTroubleshooting SkillsExcellent Communication SkillsCustomer Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportFirst Call ResolutionKiosk Hardware and SoftwareApplication SubmissionConfiguration/SetupPayments/FundingHardware ReplacementZendeskSalesforce

Soft Skills

Communication SkillsAdaptabilityCustomer Service Orientation

Tools & Technologies

ZendeskJiraConfluenceSalesforce

Industry Keywords

Customer SupportTechnical SupportService Level AgreementsFirst Call ResolutionTroubleshootingPortal Access

About the role

Key responsibilities & impact

Serve as the frontline for outstanding customer service
Respond to technical and non-technical customer inquiries and guide customers through the platform
Receive and respond to all communications within mandated service level
Diagnose and resolve Tier 1 troubleshooting opportunities while achieving over 85% First Call Resolution
Assist with portal access and guide retailers through portal use
Troubleshoot basic kiosk hardware and software issues
Pair printers to Hive 2.0 and calibrate touchscreens
Diagnose and resolve Tier 2 issues involving application submission, request processing, configuration/setup, payments/funding, advanced hardware, and hardware replacements
Identify issue trends and flag systemic problems for escalation
Document troubleshooting steps and share knowledge with Tier 1 representatives
Escalate out-of-scope inquiries to appropriate contacts
Perform other duties and special projects as assigned
Complete approximately six weeks of Monday-Friday training before working the regular Tuesday-Saturday, 9am-5pm shift

Requirements

What you’ll need

Bachelor’s Degree with 1+ years’ experience in a technical Customer Support position; or, in lieu of degree, a high school diploma or GED with a minimum of 2+ years of experience in a technical Customer Support role
1+ years’ experience with various Customer Support and CRM Tools such as Zendesk, Jira, Confluence, and/or Salesforce
Excellent communication and presentation skills
Customer orientation and ability to adapt and respond to different types of characters
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
Legal authorization to work in the U.S. required
Employer will not sponsor individuals for employment visas

Benefits

Comp & perks

Option to work from home near one of the Hubs or come into one of the offices
In-person engagement activities including regular business or team meetings, training and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodations for qualified individuals with disabilities