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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telephone sales and consultative selling within healthcare financing, utilizing analytical skills to optimize provider performance and drive credit goals. Proficient in relationship management and performance measurement to enhance client engagement and satisfaction.
Highest-signal resume keywords
Telephone Sales ExperienceConsultative Selling SkillsSalesforce DocumentationAI Tools UtilizationSpanish/English Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales StrategiesPerformance AnalysisCredit Sales OptimizationCompliance RequirementsBusiness Performance Optimization
Soft Skills
Analytical SkillsCommunication SkillsTime Management SkillsOrganizational SkillsPresentation Skills
Tools & Technologies
SalesforceAI Tools
Certifications & Qualifications
High School Diploma / GED
Industry Keywords
Healthcare FinancingPatient FinancingFinancial ServicesRetail SalesProvider Relationships
About the role
Key responsibilities & impact- Sell CareCredit benefits to healthcare providers by phone to drive product engagement and achieve credit goals within an assigned territory
- Engage doctors and office staff on strategies to optimize business performance using CareCredit
- Educate providers on CareCredit products, benefits, rates, and compliance requirements
- Analyze practice performance and identify opportunities to maximize CareCredit usage through phone consultation
- Implement action plans for low-performing practices to increase usage, Net Credit Sales, and applications
- Provide consultative best practices, tools, and performance information to strengthen provider relationships
- Use defined sales processes, strategies, provider segmentation, prioritization, and campaigns to drive performance
- Develop long-term client relationships, satisfy customer needs, and increase sales
- Respond to inbound calls generated by marketing campaigns
- Utilize AI tools to engage effectively with providers
- Document provider engagements in Salesforce
- Deliver performance measurements, productivity metrics, and quality assurance standards
- Perform other assigned duties and special projects
Requirements
What you’ll need- 1+ years’ experience in telephone sales, field sales, or collections, OR patient financing experience in specialized medical, dental, veterinary, or wellness practices
- Demonstrated ability to use various software programs
- High School Diploma / GED
- Must be 18 years or older
- Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
- Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. required
- Synchrony will not sponsor employment visas for this job
- Spanish/English fluency
- Outbound call experience preferred
- Telephone sales / field sales or collections experience in financial services or retail preferred
- Professional and consultative selling skills
- Experience utilizing AI tools / resources
- Ability to work in a team
- Analytical, presentation, organization, communication, and time management skills
Benefits
Comp & perks- Option to work from home near one of Synchrony’s Hubs or come into one of its offices
- In-person engagement activities including regular business or team meetings, training and culture events
- Annual bonus based on individual and company performance
- Inclusive culture and Employee Resource Groups (ERGs)
- Reasonable accommodations for qualified individuals with disabilities