Senior Representative, Consumer Banking Deposits

Synchrony

. Answer inbound calls from customers regarding all aspects of their deposit accounts .

Posted 11/3/2026full-timeCharlotte • North Carolina • United StatesSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consumer banking expertise with a focus on customer relationship management, effective communication, and problem resolution. Proficient in utilizing electronic systems and Microsoft Office tools to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Consumer Banking ExperienceStrong Interpersonal SkillsAbility To Resolve ConcernsKnowledge Of MS ExcelAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MaintenanceData AnalysisProduct KnowledgeCustomer AcquisitionFCR (First Call Resolution)

Soft Skills

Effective CommunicationAdaptabilityProblem SolvingAttention To DetailTime Management

Tools & Technologies

MS ExcelMS WordMS PowerPointElectronic Systems

Industry Keywords

Financial ServicesDeposit AccountsCustomer RelationshipsSection 19 ComplianceBackground Investigation

About the role

Key responsibilities & impact

Answer inbound calls from customers regarding all aspects of their deposit accounts
Explain current account products and offer new products to customers
Acquire new accounts and customers by explaining products and value proposition
Access multiple electronic systems efficiently to provide complete responses
Enhance and strengthen customer relationships
Assist with account maintenance, including opening accounts, CD renewals, and money movement
Provide Senior Management with product and process improvement input based on customer feedback
Perform other assigned duties and special projects

Requirements

What you’ll need

Minimum of 6 months in Financial Services industry or consumer banking
Minimum of 6 months in your current role, or 9 months in your current role if hired externally after 1/1/20
At least a “satisfactory” performance rating
Not be on active formal or final formal corrective action
Ability to work a flexible schedule including weekends and holidays
Consumer Banking experience
Strong ability to resolve concerns and de-escalate while providing FCR
Ability to learn and adapt to a fast-paced environment
Attention to detail
Ability to process information, analyze data, and offer effective solutions
Knowledge of MS Excel, Word, and PowerPoint
Ability to handle and prioritize multiple tasks
Proven history of strong interpersonal skills and two-way communications
Must be 18 years or older
High school diploma or equivalent
Willingness to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
Ability to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S.; employment visa sponsorship is not available

Benefits

Comp & perks

High starting wages
Comprehensive benefits package available from day one
Tuition reimbursement
Complete medical coverage for you and your entire family
401(k) with company match
Continuous learning opportunities
Clear paths for advancement
Work-from-home flexibility near a Hub
In-person engagement activities, training and culture events
Annual bonus based on individual and company performance