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About the role
Key responsibilities & impact- Own a defined territory or set of accounts
- Conduct outbound telephone consultations with clients about the value and use of credit products
- Develop and maintain external client relationships at store/station, market/jobber, regional and district levels
- Drive application, sales and station engagement performance for the assigned territory
- Implement targeted strategies for underperforming territories and accounts within defined risk parameters
- Support sales and marketing campaigns
- Develop and deliver client reporting and analysis packages with Client Development/Sales Support
- Conduct train-the-trainer sessions covering credit programs, compliance requirements and campaigns via conference call and WebEx
- Provide support to Field Sales Managers for shared territories and accounts, including post-visit follow-up calls
- Receive and manage inbound client calls about campaigns, training, program questions and concerns
- Assist with client escalation and resolution processes
- Deliver against organizational Quality Assurance standards
- Capture all client interactions in Salesforce
- Perform other assigned duties and special projects
Requirements
What you’ll need- Minimum of 1 year of telephone sales/field sales experience in the financial services industry; or minimum of 3 years of sales experience in an unrelated industry
- Demonstrated ability to use various software programs
- Must be 18 years or older
- Must have a high school diploma or equivalent
- Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of onboarding
- Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. required
- Synchrony will not sponsor employment visas for this job opening
- BA or BS degree
- Spanish/English fluency
- CRM experience (Sales Force preferred)
- Professional and consultative selling skills with emphasis on influencing others to take action
- Ability to work in a team
- Analytical thinking and excellent presentation, organization, communication and time management skills
- Excellent written and verbal skills
- Excellent telephone etiquette
- Excellent organizational and follow-up skills
- Ability to manage multiple priorities
- Willingness to work a flexible schedule, which may include overtime and weekends
- Self-motivated
- Strong problem-solving skills
Benefits
Comp & perks- Annual bonus based on individual and company performance
- Option to work from home near one of Synchrony’s Hubs or come into one of its offices
- In-person business or team meetings, training and culture events
- Inclusive culture and Employee Resource Groups (ERGs)
- Reasonable accommodations for qualified individuals with disabilities