VP, Credit Account Management Strategy Development Leader – LMAD

Synchrony

. Set and execute the account management strategy roadmap to deliver financial commitments within Synchrony’s risk appetite .

Posted 10/5/2026full-timeUnited StatesSenior💰 $170,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in strategic credit risk management, with a strong focus on developing and executing account management strategies that balance financial performance and customer experience. Proficient in data analysis and modeling techniques, with a solid understanding of regulatory compliance and governance.

Highest-signal resume keywords

Strategic Credit Risk ManagementData Analysis Using TableauSAS Viya ProficiencyModel Governance KnowledgeProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Risk ManagementStrategy DevelopmentData AnalysisModeling TechniquesPattern RecognitionSASSQLRPythonFinancial Performance Management

Soft Skills

Executive CommunicationRelationship ManagementInfluencing SkillsCritical ThinkingCoaching and Feedback

Tools & Technologies

TableauSAS ViyaNeo4jData SolutionsPRISM

Industry Keywords

Regulatory ComplianceInternal Audit ProcessesFair LendingSR 11-7MRM Policies

Tech Stack

Tools & technologies

Neo4jPythonSQLTableau

About the role

Key responsibilities & impact

Set and execute the account management strategy roadmap to deliver financial commitments within Synchrony’s risk appetite
Lead credit line decrease and account closure strategies for active and inactive accounts across revolving portfolios and products
Lead authorization strategies for cash access, over-limit activity, early delinquency, real-time credit line increases, and reactivation
Oversee dedicated account management strategy leaders for key contractual partners, including PayPal/Venmo and OnePay/Walmart
Collaborate with Portfolio Credit Managers on portfolio-specific actions
Manage portfolio performance toward targeted net charge-off levels while balancing customer experience, loss mitigation, growth, and profitability
Use test-and-learn and champion/challenger frameworks to optimize targeting, assess false positives, and improve strategy effectiveness
Build a consistent framework to monitor, measure, and report strategy performance and outcomes
Lead as a hands-on player-coach, developing team capabilities and ensuring timely execution
Partner with modeling, strategy sciences, technology, PRISM, client, and infrastructure teams to deliver new tools, data solutions, and next-generation strategies
Maintain model and non-model governance, process controls, and regulatory review routines with Compliance, Legal, Fair Lending, and Internal Audit
Resolve issues promptly and support regulatory exams, audits, and business continuity planning
Perform other duties and/or special projects as assigned

Requirements

What you’ll need

Bachelor’s degree and 10+ years of strategic credit risk management experience, or 14+ years of credit risk management experience in lieu of a degree
7+ years of strategy development or related experience requiring strong analytical acumen and formulation of recommendations for decisioning
5+ years using data analysis or pattern-recognition tools such as Tableau, SAS Viya, or Neo4j
Ability and flexibility to travel for business as required
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. is required
Synchrony will not sponsor employment visas for this job opening
Desired: strategic leadership experience in cross-functional environments, including managing medium to large teams
Desired: advanced proficiency in SAS, SQL, R, Python, or similar languages, with experience analyzing large data sets and applying modeling or data-mining techniques
Desired: knowledge of model governance, regulatory expectations, and internal audit processes, including SR 11-7 and MRM policies
Desired: executive communication, relationship management, influencing, meeting leadership, documentation, and visual storytelling skills
Desired: advanced critical thinking and ability to translate complex technical concepts into actionable insights, coaching, and feedback
Desired: strong project management skills with a record of delivering goals within defined timelines and budgets
Desired: Master’s degree, MBA with an advanced analytics focus, or equivalent advanced degree

Benefits

Comp & perks

Option to work from home near one of Synchrony’s Hubs or come into one of its offices
Flexible work arrangements
In-person engagement activities including business or team meetings, training, and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodations for qualified individuals with disabilities