VP, Head of AI Enablement

Synchrony

. Lead enterprise AI enablement programs that help associates understand, access, and responsibly use approved AI tools .

Posted 11/5/2026full-timeNew York City • New York • United StatesLead💰 $170,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise AI enablement programs, focusing on employee experience, change management, and strategic program leadership. Proficient in developing adoption strategies, creating enablement materials, and measuring engagement metrics to drive successful AI tool implementation.

Highest-signal resume keywords

AI Enablement ProgramsChange ManagementStakeholder ManagementEmployee Community ManagementAdoption Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Adoption ProgramsAI UnderstandingGenerative AIAutomationCollaboration ToolsEmployee Productivity TechnologiesCommunications Materials DevelopmentExecutive StorytellingAdoption CampaignsFeedback Analysis

Soft Skills

Excellent Written CommunicationVerbal CommunicationJudgmentPrioritizationCreativity

Tools & Technologies

Microsoft 365CopilotTeamsSharePointVivaPower BILearning PlatformsSurvey ToolsAdoption Analytics Platforms

Industry Keywords

Financial ServicesBankingPaymentsCreditRegulated Environment

About the role

Key responsibilities & impact

Lead enterprise AI enablement programs that help associates understand, access, and responsibly use approved AI tools
Develop and execute the AI employee experience strategy, including adoption journeys, communications, engagement, role-based enablement, feedback channels, and measurement plans
Drive rollout of AI tools and priority use cases, ensuring launch readiness, stakeholder alignment, guidance, adoption support, and post-launch learning loops
Partner with legal, compliance, risk, privacy, technology, marketing, communications, HR, learning, and business teams
Manage the internal AI community, including champion networks, learning forums, office hours, success stories, peer-to-peer knowledge sharing, and activation campaigns
Create enablement materials, playbooks, FAQs, responsible-use guidance, launch kits, leader toolkits, demos, and engagement content
Identify, package, and scale high-value AI use cases improving productivity, employee experience, customer outcomes, and operational effectiveness
Define and track adoption and engagement metrics, tool usage, participation, sentiment, community activity, use case activation, learning engagement, and feedback
Support external AI marketing and thought-leadership topics with relevant stakeholders
Develop internal storytelling highlighting responsible AI adoption, associate wins, business impact, lessons learned, and practical examples
Coordinate AI enablement events, demos, roadshows, showcases, community sessions, communications campaigns, and leadership engagement
Prepare executive-ready updates for the Head of AI and senior stakeholders
Perform other duties and/or special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 10+ years of experience in employee experience, enterprise enablement, change management, communications, marketing, learning, transformation, technology adoption, or strategic program leadership; in lieu of a degree, 12+ years of relevant experience
Proven track record designing and scaling enterprise adoption programs for new tools, digital capabilities, emerging technologies, or new ways of working
Experience partnering across legal, compliance, risk, privacy, marketing, communications, HR, technology, and business functions in a regulated environment
Strong understanding of AI, generative AI, automation, collaboration tools, employee productivity technologies, and responsible-use concepts
Demonstrated ability to build communications, enablement materials, executive narratives, launch plans, playbooks, and adoption campaigns
Experience building or managing employee communities, champion networks, ambassador programs, learning forums, or communities of practice
Strong change management and stakeholder management skills
Excellent written and verbal communication, including executive-level storytelling and employee-facing messaging
Experience defining adoption metrics, analyzing engagement trends, capturing feedback, and using insights to improve programs
Comfort operating in ambiguity and at pace, with strong judgment, prioritization, creativity, and structure
Ability and flexibility to travel for business as required
Experience leading AI, generative AI, data, analytics, digital workplace, automation, or employee productivity adoption programs is strongly preferred
Experience supporting external marketing, public relations, executive thought leadership, or brand storytelling related to technology, innovation, data, or AI
Experience in financial services, banking, payments, credit, or another highly regulated industry
Familiarity with Microsoft 365, Copilot, Teams communities, SharePoint, Viva, Power BI, learning platforms, survey tools, and employee engagement or adoption analytics platforms
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation, and submit fingerprints
Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. required
Employer will not sponsor employment visas

Benefits

Comp & perks

Annual bonus based on individual and company performance
Flexible work arrangement with option to work from home near a Hub or come into an office
In-person engagement activities including business/team meetings, training, and culture events
Employee Resource Groups (ERGs)
Inclusive culture
Reasonable accommodations for qualified individuals with disabilities