VP, Head of Program Management – AI

Synchrony

. Lead the AI program management function day-to-day across strategic AI initiatives, enablement programs, tooling rollouts, adoption efforts, and cross-functional projects .

Posted 9/18/2026full-timeNew York City • New York • United StatesLead💰 $170,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex AI program management initiatives, including strategic planning, portfolio management, and cross-functional collaboration. Proficient in change management, stakeholder engagement, and delivering measurable outcomes in highly regulated environments.

Highest-signal resume keywords

AI Program ManagementPortfolio ManagementChange ManagementAgile MethodologiesExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program LeadershipStrategic Initiative DeliveryData AnalyticsRisk ManagementModel Governance

Soft Skills

Influencing Without AuthorityConflict ManagementConsensus BuildingOrganizational SkillsPrioritization

Tools & Technologies

JiraSharePointMicrosoft ProjectPower BIScaled Agile

Industry Keywords

Financial ServicesRegulated IndustryEnterprise TransformationAI AdoptionEmerging Technology

About the role

Key responsibilities & impact

Lead the AI program management function day-to-day across strategic AI initiatives, enablement programs, tooling rollouts, adoption efforts, and cross-functional projects
Translate AI strategy into an integrated portfolio roadmap, milestone plan, dependency map, and execution rhythm
Establish and run the AI portfolio operating model, including intake, prioritization, governance forums, decision rights, escalation paths, status reporting, and portfolio health reviews
Coordinate AI enablement activities, including training, awareness, change management, and adoption campaigns
Lead execution for AI tool rollouts and adoption, including launch readiness, communications, training, feedback loops, adoption measurement, and post-launch improvements
Coordinate complex enterprise-wide AI initiatives across business, technology, data, risk, legal, compliance, procurement, communications, and enabling functions
Track and report AI portfolio KPIs and program metrics, including strategic progress, adoption, delivery health, risks, dependencies, issues, and executive decisions
Maintain accurate program records documenting outcomes, decisions, risks, and dependencies
Develop and execute communications for AI leadership, executives, business partners, and enterprise audiences
Coordinate AI portfolio financials with Finance and business owners, tracking investment, spend, benefits, and resource needs
Prepare executive reporting and briefings for the Head of AI, senior leadership, and governance forums
Plan and orchestrate AI program events, working sessions, leadership reviews, enablement forums, and adoption checkpoints
Report to the Global Head of AI
Perform other duties and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 10+ years of program, portfolio, transformation, or strategic initiative leadership experience; in lieu of a degree, 14+ years of relevant experience
Proven track record leading large, complex, enterprise-wide programs with multiple concurrent workstreams, senior stakeholders, and measurable business outcomes
Experience delivering strategic technology, data, digital, analytics, automation, AI, or enterprise transformation programs in financial services, banking, or another highly regulated industry
Working knowledge of AI, data, analytics, technology delivery, and change management concepts
Understanding of responsible AI, model governance, risk management, privacy, legal, compliance, and operational control considerations
Experience with Agile, Scaled Agile, product operating models, and tools such as Jira, SharePoint, or similar platforms
Excellent written and verbal communication, including executive-level storytelling, portfolio reporting, and presentations
Ability to influence without direct authority, manage conflict, build consensus, and align senior stakeholders
Exceptional organization, prioritization, and portfolio management discipline
Experience managing vendors, consultants, internal centers of excellence, or shared enablement resources
Comfort operating amid complexity and ambiguity
Ability and flexibility to travel for business as required
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation, and submit fingerprints
Must satisfy Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. required; employment visa sponsorship is not available
Preferred: experience supporting AI, generative AI, machine learning, data science, analytics, automation, or emerging technology programs
Preferred: experience driving enterprise change management, enablement, training, communications, and adoption
Preferred: experience establishing or running a program or portfolio management operating model
Preferred: proficiency with Microsoft Project, Planner, SharePoint, Power BI, Jira, or similar platforms

Benefits

Comp & perks

Annual bonus based on individual and company performance
Option to work from home near one of Synchrony’s Hubs or come into one of its offices
In-person engagement activities including business or team meetings, training, and culture events
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodation for qualified individuals with disabilities