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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IAM Security Administration, automation, and transformation, leveraging tools such as Python, PowerShell, and Generative AI to enhance operational efficiency and user experience. Proven leadership in team development, cross-functional collaboration, and driving IAM operational improvements.
Highest-signal resume keywords
IAM/IGA ExperiencePython ProgrammingGenerative AI ImplementationServiceNow IntegrationPeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Identity Lifecycle ManagementSecurity AdministrationProvisioningAccess GovernancePrivileged Access OperationsAutomation Anywhere/RPAREST APIsIAM Operational AnalysisAudit RequirementsSegregation-of-Duties Controls
Soft Skills
Team DevelopmentCross-Functional CollaborationCoachingProblem-SolvingUser Experience Enhancement
Tools & Technologies
Agentic AIGenerative AISplunkServiceNowIAM Telemetry
Industry Keywords
IAMAccess ManagementOperational OwnershipAuditabilityControl Objectives
Tech Stack
Tools & technologiesPythonRPAServiceNowSplunk
About the role
Key responsibilities & impact- Lead enterprise IAM Security Administration and Automation functions across people, operations, technology, controls, and transformation
- Drive automation and access-experience transformation using Agentic AI, Generative AI, RPA, Python, PowerShell, APIs, and self-service
- Modernize IAM access requests and fulfilment and define requirements, business outcomes, and control objectives
- Drive automation of ServiceNow request, incident, change, and problem-management activities
- Analyze IAM operational data, incidents, logs, knowledge articles, historical resolutions, and recurring issues
- Use Generative AI, Splunk, and IAM telemetry for troubleshooting, root-cause analysis, AI-assisted monitoring, and predictive capabilities
- Gather end-user feedback to reduce friction, manual effort, and process complexity
- Establish human-in-the-loop oversight, approvals, auditability, security, and segregation-of-duties controls
- Set and track targets for automation coverage, effort reduction, provisioning success, failure reduction, SLA adherence, incident resolution, first-time-right execution, reliability, and control effectiveness
- Identify and prioritize automation opportunities that enhance user experience
- Lead, coach, and develop Security Administration and Operations teams
- Build IAM, AI, Python, PowerShell, and RPA capabilities and establish succession plans and technical SME ownership
- Partner with technology, Automation, control, business, and end-user communities to deliver improvements in cost, quality, speed, and risk reduction
- Partner with automation teams through feasibility assessment, prioritization, user acceptance testing, adoption, and benefits realization
Requirements
What you’ll need- Strong experience in IAM/IGA, identity lifecycle management, and Security Administration across SailPoint, NHID, Okta, Beyond Identity, Microsoft Entra ID, Active Directory, and Delinea/PAM
- Experience with provisioning, reconciliation, access governance, and privileged access operations
- Working knowledge of Python, PowerShell, REST APIs, Automation Anywhere/RPA, Agentic AI, Generative AI, and LLM-based capabilities
- Ability to identify, assess, and prioritize IAM automation opportunities
- Experience translating IAM operational needs into business requirements, process flows, control requirements, and acceptance criteria
- Experience integrating IAM platforms with ServiceNow and Splunk
- Strong understanding of approval workflows, audit requirements, segregation-of-duties controls, and safe AI use
- Demonstrated people leadership and IAM transformation capability
- Experience with team development, succession planning, operational ownership, and cross-functional collaboration
- Bachelor's degree in Computer Science, Information Security, or related field required
- Master's degree preferred
- 9+ years of IT experience
- Minimum 6 years focused on IAM operations and end-user services management
- Availability from 06:00 AM to 11:30 AM Eastern Time for meetings with India and US teams
- For eligible internal applicants: L10+ employees must have completed 18 months in the organization and 12 months in the current role and level; employees must not be on a corrective action plan
Benefits
Comp & perks- Enhanced Flexibility and Choice offered in Synchrony India
- Flexible hours outside the required collaboration window
- Opportunity to work with India and US teams
- People leadership and transformation role
- Professional development through coaching, team development, succession planning, and technical SME ownership