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About the role
Key responsibilities & impact- Lead strategic planning, engagement, and execution across the Ashley licensee portfolio, driving growth and profitability
- Cultivate relationships with key licensee partners and Ashley corporate leaders
- Serve as a trusted advisor by facilitating quarterly business reviews and communicating program performance insights and opportunities
- Develop and execute business development strategies to support fragmented market growth and expand Synchrony’s presence across new dealers
- Collaborate with Client Services, Risk, Marketing, Product, Legal, and independent licensee owners
- Resolve issues, ensure operational excellence, and deliver on partner expectations
- Leverage data and analytics to guide decision-making and uncover portfolio trends and risks
- Support partner onboarding, marketing integrations, and credit program adoption
- Represent Synchrony’s value proposition through consultative discussions and insight-driven recommendations
- Maintain adherence to internal program methodology and documentation standards
- Own assigned initiatives end-to-end, including planning, budgeting, reporting, and execution
- Perform other duties and/or special projects as assigned
Requirements
What you’ll need- Bachelor’s degree with a minimum of 8+ years of experience in client relationship management, account leadership, or business development, ideally in financial services
- In lieu of a bachelor's degree, 12+ years of experience in Financial Services
- Minimum 5 years of experience managing complex programs or client portfolios with cross-functional dependencies
- Demonstrated success building strategic relationships and delivering measurable outcomes in a fragmented or decentralized partner environment
- Strong understanding of retail credit, merchant economics, and consumer financing
- Ability to analyze business performance metrics, identify trends, and translate insights into actionable strategies
- Strong presentation, storytelling, and executive communication skills
- Ability and flexibility to travel for business as required
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. is required
- Must be familiar with tools such as Salesforce, Power BI, and MS Office Suite
- Experience with financial planning, process governance, and change management is a plus
- Ability to manage multiple priorities, adapt to shifting needs, and work independently with minimal direction
- Superior written and verbal communication skills
Benefits
Comp & perks- Annual bonus based on individual and company performance
- Flexible work options, including working from home near a Hub or working from an office
- In-person business or team meetings, training, and culture events at a Hub
- Inclusive culture and Employee Resource Groups (ERGs)
- Reasonable accommodation support