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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and business development within the financial services sector, with a strong focus on strategic planning, data analysis, and cross-functional collaboration to drive growth and profitability.
Highest-signal resume keywords
Client Relationship ManagementBusiness Development StrategiesData Analysis and InsightsRetail Credit and Consumer FinancingCross-Functional Program Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentProgram ManagementData AnalysisFinancial PlanningChange Management
Soft Skills
Presentation SkillsStorytellingExecutive CommunicationAdaptabilityIndependent Work
Tools & Technologies
SalesforcePower BIMS Office Suite
Industry Keywords
Financial ServicesMerchant EconomicsClient PortfoliosStrategic RelationshipsProgram Methodology
About the role
Key responsibilities & impact- Lead strategic planning, engagement, and execution across the Ashley licensee portfolio to drive growth and profitability
- Cultivate relationships with key licensee partners and Ashley corporate leaders
- Serve as a trusted advisor through quarterly business reviews and communication of program performance insights and opportunities
- Develop and execute business development strategies for fragmented market growth and new dealer expansion
- Collaborate with Client Services, Risk, Marketing, Product, Legal, and other internal teams to resolve issues and meet partner expectations
- Use data and analytics to guide decisions and identify portfolio trends and risks
- Support partner onboarding, marketing integrations, and credit program adoption
- Represent Synchrony’s value proposition through consultative discussions and insight-driven recommendations
- Maintain adherence to internal program methodology and documentation standards
- Own assigned initiatives end-to-end, including planning, budgeting, reporting, and execution
- Perform other duties and special projects as assigned
Requirements
What you’ll need- Bachelor’s degree with a minimum of 8+ years of experience in client relationship management, account leadership, or business development, ideally in financial services, OR 12+ years of experience in Financial Services in lieu of a bachelor's degree
- Minimum 5 years of experience managing complex programs or client portfolios with cross-functional dependencies
- Demonstrated success building strategic relationships and delivering measurable outcomes in a fragmented or decentralized partner environment
- Strong understanding of retail credit, merchant economics, and consumer financing
- Ability to analyze business performance metrics, identify trends, and translate insights into actionable strategies
- Strong presentation, storytelling, and executive communication skills
- Ability and flexibility to travel for business as required
- Experience with financial planning, process governance, and change management is a plus
- Familiarity with Salesforce, Power BI, and MS Office Suite
- Ability to manage multiple priorities, adapt to shifting needs, and work independently with minimal direction
- Superior written and verbal communication skills
- Must be 18 years or older
- Must have a high school diploma or equivalent
- Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding
- Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. is required
- Synchrony will not sponsor employment visas for this job opening
Benefits
Comp & perks- Annual bonus based on individual and company performance
- Flexible work arrangement with the option to work from home near a Hub or come into an office
- In-person engagement activities including business or team meetings, training, and culture events
- Inclusive culture and Employee Resource Groups (ERGs)
- Reasonable accommodations for qualified individuals with disabilities