VP, Relationship Manager – Floor & Decor

Synchrony

. Manage the Floor & Decor and Installation Made Easy client P&L and contract .

Posted 11/10/2026full-timeUnited StatesLead💰 $130,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and strategic planning capabilities in B2B Marketing and Sales, with a focus on P&L management, contract negotiations, and cross-functional collaboration. Proven ability to leverage data analytics for business growth and optimize client engagement across multiple channels.

Highest-signal resume keywords

B2B MarketingP&L ManagementContract NegotiationsSales Strategy DevelopmentData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial SkillsSales PresentationsBusiness PlanningCompetitive PricingAnalytical SkillsMarketing StrategyClient Relationship ManagementRisk ManagementOperational ExcellenceLoyalty Analytics

Soft Skills

LeadershipTeam BuildingNegotiation SkillsOrganizational SkillsEffective Communication

Tools & Technologies

Web-Based SalesMobile TechnologiesData Analytics ToolsCRM SoftwareMarketing Automation Tools

Industry Keywords

B2B SalesClient EngagementComplianceStrategic Initiative RoadmapCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage the Floor & Decor and Installation Made Easy client P&L and contract
Drive development and execution of a long-term growth strategy to increase sales and credit penetration
Build relationship equity and protect the portfolios from competition
Lead and execute the strategic initiative roadmap across Digital Enhancements, Operational Excellence, and Store Engagement
Partner with Marketing, IT, Risk, Finance, Operations, Credit, and Analytics teams to deliver business objectives
Directly manage the CSM dedicated to the Floor & Decor portfolio
Ensure program performance and sales goals are met
Influence the retail partner through phone, face-to-face meetings, trade shows, webinars, and email
Develop and execute store-level segmentation and engagement plans for approximately 300 stores
Lead strategic planning with the client and cross-functional teams, focusing on marketing and loyalty analytics, new account growth, repeat usage, and value-added capabilities
Maintain competitive information and optimize differentiation from competitors
Partner with Credit and Fraud teams to monitor and optimize strategies and identify continuous-improvement opportunities
Resolve escalated and ad hoc client and sales requests with Operations and Sales Support
Lead quarterly business reviews and coordinate other client interactions
Monitor potential risk and compliance concerns and ensure contractual and compliance obligations are met
Leverage data analytics to diagnose the client’s business and credit-program health and opportunities
Promote and apply Synchrony Values, acting as a role model for integrity
Attend client conventions and trade shows
Perform other duties and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree and 5+ years of leadership experience with B2B Marketing and Sales; or, in lieu of a Bachelor's Degree, a High School Diploma / GED and 8+ years of leadership experience with B2B Marketing and Sale
5+ years financial skills and understanding of the P&L
5+ years leadership/team building experience with a solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary-less fashion
Ability to travel up to 50% (including weekends)
Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management
Strong sales, marketing, creative and analytical skills
Proven ability to influence corporate decision makers; strong negotiating skills
Ability to demonstrate innovation and creative approaches to business needs
Proven ability to work remotely and independently
Ability to conduct in-depth sales presentations, including product demonstrations that highlight key benefits, ROI and the value of our solutions and services
Demonstrated leadership and ability to develop and motivate individuals and teams
Organizational skills and effective time management to succeed in a fast-paced environment
Excellent written and verbal communication skills
Excellent strategic, organizational, and prioritization skills
Experience with web-based sales / B2B Sales / marketing activities and/or mobile technologies
Must be 18 years or older
Must have a high school diploma or equivalent
Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. is required
Synchrony will not sponsor individuals for employment visas, now or in the future

Benefits

Comp & perks

Flexible work arrangement with option to work from home near a Hub or come into an office
In-person engagement activities including business or team meetings, training, and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodations for qualified individuals with disabilities