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About the role
Key responsibilities & impact- Ensure claims are reviewed, processed, and resolved according to Production guidelines and Syndigo quality standards
- Act as a liaison between Production and Customer Care to resolve client requests
- Identify gaps and suggest solutions using Production Tools or collaborating with other departments and production teams
- Identify recurring claim trends, propose process enhancements, and support initiatives improving customer satisfaction and production efficiency
- Collaborate on process and documentation revisions
- Contribute to team goal-setting and future strategic vision
- Support implementation of new processes, systems, and operational changes and help ensure smooth adoption across teams
- Perform other duties as assigned
Requirements
What you’ll need- 2+ years of professional claims, ticketing, case management, customer support, content operations, or related experience
- Fluency in English, with strong written and verbal communication skills, and ability to adapt messaging for different audiences
- Curious and investigative mindset with ability to identify root causes and propose effective solutions
- Ability to work autonomously, be proactive, evaluate situations, and make informed decisions
- Familiarity with data analysis tools, reporting platforms, AI-assisted tools, Excel, SharePoint, and other Microsoft 365 applications
- Familiarity with the Atlassian Suite and Jira; experience with ticketing systems is a plus
- Ability to balance competing priorities, manage multiple workstreams simultaneously, and maintain accuracy and attention to detail
- Strong technical problem-solving skills and technology knowledge
- Ability to collaborate with internal and external stakeholders to monitor project progress, troubleshoot issues, and provide regular status updates
- Ability to work accurately in a fast-paced environment, manage multiple responsibilities, maintain attention to detail, and adapt quickly to changing priorities, workflows, and operational requirements
- Interest in consumer electronics, technology products, or product content management preferred
Benefits
Comp & perks- Generous paid time off
- Health coverage
- Retirement plans tailored to local markets
- Learning opportunities through tuition reimbursement
- Donation matching
- Volunteer time off
- Referral bonuses
- Flexible perks such as Flex Fridays