Syndigo

Project Manager

• Own end-to-end implementation of Syndigo's healthcare and medical device connections from kickoff through go-live
• Act as the primary point of contact for healthcare clients during implementation
• Manage the complete project life cycle, including discovery, analysis, estimation, development, quality control, and delivery
• Lead requirements-gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders
• Create specifications and solution designs, documenting process flows and use cases
• Manage scope according to client constraints and regulatory requirements
• Develop and maintain project plans, milestones, deliverables, tracking, reporting, and evaluation
• Triage implementation issues, determine root causes, and route them to Product, Support, Services, or Engineering
• Provide technical support to onsite users through go-live
• Track issues through resolution and communicate status to clients and internal stakeholders
• Document open items and known issues for handoff to ongoing support
• Support customers with regulated product data and medical device information across global and regional requirements
• Translate regulatory workflows into business requirements, pilots, and process improvements
• Stay current on healthcare regulatory trends and communicate impacts internally
• Own client and program-team communications, meetings, updates, and progress records
• Partner with Account Executives on milestone and go-live reviews
• Build relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations
• Lead structured handoff to the ongoing account or support team
• Pull and push key performance reporting to clients
• Identify issues, analyze data, and translate findings into actionable recommendations
• Develop executive-level dashboards and business reviews

Project Manager – Implementation

Solutions Engineer

• Lead discovery and strategy sessions to uncover client pain points, goals, and operational challenges
• Frame solutions in terms of measurable business outcomes
• Tailor and deliver product demonstrations
• Lead ROI workshops and develop business cases and evaluation frameworks
• Facilitate structured playback sessions for executive stakeholders
• Quantify the cost of inaction and define success metrics
• Contribute to whitepapers, webinars, and thought leadership
• Build and maintain demo assets and environments
• Collaborate with Sales, Product, and Marketing
• Use APIs, SDKs, and creative problem-solving to develop tailored solutions

Project Manager – Implementation

Solutions Consultant