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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end project implementation for healthcare and medical device connections, with a strong focus on regulatory compliance, client communication, and data governance. Proficient in developing project plans, leading requirements-gathering sessions, and providing technical support throughout the project lifecycle.
Highest-signal resume keywords
Project ManagementRegulatory ComplianceData GovernanceClient CommunicationTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRequirements GatheringData QualityProcess ImprovementAnalytical SkillsDocumentationProblem SolvingData AnalysisTechnical SupportClient Relationship Management
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsCollaborationLeadership
Tools & Technologies
SmartsheetSharePointMicrosoft Office SuiteSalesforceJiraWrikeMicrosoft Access
Certifications & Qualifications
PMP Certification
Industry Keywords
HealthcareMedical DeviceLife SciencesRegulatory AffairsQuality ManagementHealthcare Data OperationsFDA GUDIDEUDAMEDEU MDR/IVDRGDSN
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own end-to-end implementation of Syndigo's healthcare and medical device connections from kickoff through go-live
- Act as the primary point of contact for healthcare clients during implementation
- Manage the complete project life cycle, including discovery, analysis, estimation, development, quality control, and delivery
- Lead requirements-gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders
- Create specifications and solution designs, documenting process flows and use cases
- Manage scope according to client constraints and regulatory requirements
- Develop and maintain project plans, milestones, deliverables, tracking, reporting, and evaluation
- Triage implementation issues, determine root causes, and route them to Product, Support, Services, or Engineering
- Provide technical support to onsite users through go-live
- Track issues through resolution and communicate status to clients and internal stakeholders
- Document open items and known issues for handoff to ongoing support
- Support customers with regulated product data and medical device information across global and regional requirements
- Translate regulatory workflows into business requirements, pilots, and process improvements
- Stay current on healthcare regulatory trends and communicate impacts internally
- Own client and program-team communications, meetings, updates, and progress records
- Partner with Account Executives on milestone and go-live reviews
- Build relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations
- Lead structured handoff to the ongoing account or support team
- Pull and push key performance reporting to clients
- Identify issues, analyze data, and translate findings into actionable recommendations
- Develop executive-level dashboards and business reviews
Requirements
What you’ll need- Excellent analytical, verbal, and written communication skills
- Experience working with executive level clients, suppliers, and consultants to gather requirements and execute project plans
- Comfort with technology, particularly product information management, data quality, and complex client workflows
- Experienced user of Smartsheet, SharePoint, Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experience with Microsoft Access
- Knowledge of Salesforce, Jira, and Wrike
- 5+ years of experience in project management or a client facing role in SaaS
- Experience supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations preferred
- Experience with data governance and maintenance preferred
- Familiarity with healthcare or medical device regulatory data requirements (FDA GUDID, EUDAMED, EU MDR/IVDR, GDSN, SWISSDAMED, TGA AUAUDI) preferred, but not required at entry
- Exposure to healthcare, life sciences, or retail industries a plus
- BA/BS degree in Computer Science, Business, or a related field preferred
- PMP certification preferred
Benefits
Comp & perks- Periodic travel to clients and Syndigo offices as needed
- Diversity, Equity & Inclusion commitment
- All are welcome here