Strategic Customer Success Manager, Healthcare – Medical Devices

Syndigo

. Own the post-sale relationship and end-to-end success of approximately 8–12 strategic healthcare and medical device enterprise customers .

Posted 10/6/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale relationships and driving product adoption within the healthcare and medical device sectors. Proficient in navigating FDA regulations and aligning customer needs with compliance requirements while fostering strong relationships with executive stakeholders.

Highest-signal resume keywords

Customer Relationship ManagementFDA UDI/GUDID ComplianceHealthcare Supply Chain KnowledgePresentation SkillsChurnZero Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementRegulatory ComplianceData AnalysisPerformance Metrics TrackingBusiness Outcome DocumentationTroubleshootingProduct Feedback TranslationWorkflow ImprovementAccount ManagementUpsell and Cross-Sell Strategies

Soft Skills

Independent Decision-MakingCommunication SkillsCollaborationProblem-SolvingRelationship Building

Tools & Technologies

ChurnZeroDatabasesSyndicated Data

Industry Keywords

Healthcare IndustryMedical Device IndustryFDA RegulationsUDIGUDIDGS1GDSNHealth SystemsGPOsDistributors

About the role

Key responsibilities & impact

Own the post-sale relationship and end-to-end success of approximately 8–12 strategic healthcare and medical device enterprise customers
Establish, document, and track customer goals, success metrics, ROI realization plans, and business outcomes
Lead recurring executive-level conversations and structured performance reviews, including QBRs
Help customers navigate FDA UDI and GUDID requirements and align Syndigo solutions with compliance needs
Build and maintain relationships with Director, VP, and C-level stakeholders
Serve as primary point of contact and escalation owner for assigned accounts
Drive product adoption, identify barriers and risks, and execute mitigation and success plans in ChurnZero
Collaborate with Commercial Sales and CSM Leadership to support renewals
Identify expansion opportunities and partner with Account Executives on upsell and cross-sell initiatives
Develop customer advocates and secure referrals, testimonials, and event speakers
Represent the customer internally and translate regulatory needs into product feedback and requirements
Coordinate internal resources and collaborate with Product, Support, Services, clients, and internal teams to improve and develop products and services
Participate in pilots and identify workflow and product improvements

Requirements

What you’ll need

Experience in the healthcare or medical device industry strongly preferred
Familiarity with FDA regulations and medical device data standards, including UDI/GUDID, GS1, and GDSN, is a plus
Understanding of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is a plus
4+ years of experience in a customer-facing role with demonstrated success in client relationship management
Experience managing a book of business in the $4–$6M ARR range
High degree of comfort with technology, particularly databases and syndicated data
Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
Ability to work independently and make decisions across a wide range of complexities
Proven ability to troubleshoot and resolve customer challenges
Demonstrated success working with both large, complex enterprises and mid-sized organizations

Benefits

Comp & perks

Diversity, Equity & Inclusion commitment
GDPR/CCPA data privacy and applicant data deletion/export requests