Intake and Compliance Manager

Synergy Family Services

. Supervise and manage the day-to-day operations of the Intake Department .

Posted 11/5/2026full-timeHyattsville • Maryland • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing intake operations within behavioral health settings, ensuring compliance with regulatory standards and agency policies while effectively supervising staff performance and documentation quality.

Highest-signal resume keywords

Licensed LCSW-C, LCPC, Or LMFTBehavioral Health ExperienceSupervisory Or Management ExperienceKnowledge Of Behavioral Health DocumentationStrong Organizational And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake Workflow ManagementReferral MonitoringDocumentation CompliancePerformance ImprovementQuality Improvement Initiatives

Soft Skills

Leadership SkillsProblem-Solving SkillsEffective CommunicationProfessional Staff Management

Certifications & Qualifications

Licensed LCSW-CLicensed LCPCLicensed LMFT

Industry Keywords

Behavioral HealthMental HealthSocial ServicesOMHC EnvironmentClinical Operations

About the role

Key responsibilities & impact

Supervise and manage the day-to-day operations of the Intake Department
Establish and maintain standardized intake workflows and procedures
Monitor referrals from initial receipt through scheduling, assessment, admission, or appropriate disposition
Ensure referrals are responded to within agency-established timeframes
Monitor pending referrals, scheduled intakes, missed appointments, cancellations, and admissions
Identify barriers or delays in the intake process and implement corrective measures
Ensure intake staff follow agency policies, procedures, documentation requirements, and applicable regulatory standards
Coordinate with clinical staff and contract supervisors regarding assignment of new clients
Monitor intake documentation quality and completeness
Maintain accurate intake-related reports and statistics
Monitor therapist productivity, schedules, documentation completion, and compliance with agency standards
Follow up on productivity deficiencies and implement performance-improvement measures
Escalate persistent or significant performance concerns to the OMHC Director
Monitor staff compliance with agency policies and procedures
Conduct periodic reviews of intake, scheduling, productivity, and documentation processes
Assist with quality-improvement initiatives, internal audits, and regulatory, payer, licensing, or accreditation reviews
Provide day-to-day administrative supervision and support to assigned staff, potentially 10+ designated staff
Assist with onboarding, orientation, performance evaluations, training, and corrective actions
Monitor client access from referral through admission and address operational barriers and complaints
Develop and maintain reports on referral volume, intake completion, admissions, referral disposition, productivity, documentation compliance, scheduling, no-shows, and cancellations
Participate in staff and management meetings and assist with special projects and agency initiatives

Requirements

What you’ll need

Licensed in The State of Maryland as either an LCSW-C, LCPC, or LMFT is required
Experience in behavioral health, mental health, social services, or an OMHC environment
Knowledge of behavioral health documentation, productivity standards, and clinical operations
Ability to monitor staff performance and address performance concerns professionally
Ability to work effectively with licensed clinicians, contract supervisors, administrative staff, clients, and external referral sources
Master's degree in social work, Counseling, Psychology, Human Services, Healthcare Administration, or a related field preferred
5 years of supervisory or management experience preferred
Strong organizational, communication, problem-solving, and leadership skills