Synergy Family Services

Compliance

• Supervise and manage the day-to-day operations of the Intake Department
• Establish and maintain standardized intake workflows and procedures
• Monitor referrals from initial receipt through scheduling, assessment, admission, or appropriate disposition
• Ensure referrals are responded to within agency-established timeframes
• Monitor pending referrals, scheduled intakes, missed appointments, cancellations, and admissions
• Identify barriers or delays in the intake process and implement corrective measures
• Ensure intake staff follow agency policies, procedures, documentation requirements, and applicable regulatory standards
• Coordinate with clinical staff and contract supervisors regarding assignment of new clients
• Monitor intake documentation quality and completeness
• Maintain accurate intake-related reports and statistics
• Monitor therapist productivity, schedules, documentation completion, and compliance with agency standards
• Follow up on productivity deficiencies and implement performance-improvement measures
• Escalate persistent or significant performance concerns to the OMHC Director
• Monitor staff compliance with agency policies and procedures
• Conduct periodic reviews of intake, scheduling, productivity, and documentation processes
• Assist with quality-improvement initiatives, internal audits, and regulatory, payer, licensing, or accreditation reviews
• Provide day-to-day administrative supervision and support to assigned staff, potentially 10+ designated staff
• Assist with onboarding, orientation, performance evaluations, training, and corrective actions
• Monitor client access from referral through admission and address operational barriers and complaints
• Develop and maintain reports on referral volume, intake completion, admissions, referral disposition, productivity, documentation compliance, scheduling, no-shows, and cancellations
• Participate in staff and management meetings and assist with special projects and agency initiatives

Explore Intake and Compliance Manager at Synergy Family Services. Review requirements and application details.

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Intake and Compliance Manager