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Customer Support Consultant
SYNQONY GmbH. Analyse, process, and document incoming customer enquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical thinking and a solution-oriented approach in customer support, with the ability to communicate complex technical concepts clearly. Proficient in maintaining thorough documentation and optimizing internal support processes to enhance customer satisfaction.
Highest-signal resume keywords
Customer Support ExperienceTicketing And CRM SystemsAnalytical ThinkingClear Communication SkillsDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fault DiagnosisQuality AssuranceProcess OptimizationE-Learning Content DevelopmentTesting
Soft Skills
Solution-Oriented ApproachIndependent Working StyleTeam SpiritCustomer-Focused CommunicationTask Prioritization
Tools & Technologies
Ticketing SystemCRM SystemDigital ToolsSoftware Products
Industry Keywords
Customer EnquiriesProduct ImprovementCustomer FeedbackWeb SessionsFAQs
About the role
Key responsibilities & impact- Analyse, process, and document incoming customer enquiries
- Perform fault diagnosis and identify solutions
- Communicate with customers in a service-oriented manner
- Conduct testing and quality assurance before product updates or bug fixes are released
- Contribute to the optimisation and further development of internal support processes
- Maintain and systematically document information in the ticketing system
- Create and update FAQs
- Contribute to the development of e-learning content
- Conduct web sessions to train and provide individual guidance to customers
- Systematically collect and communicate customer feedback to support product improvement
Requirements
What you’ll need- Experience in customer support, ideally in a similar role
- Experience working with ticketing and CRM systems
- Basic technical understanding of digital tools and software products
- Analytical thinking and a solution-oriented approach
- Ability to explain complex technical concepts clearly and resolve issues pragmatically
- Clear, friendly, and customer-focused written and verbal communication skills
- Independent, structured, and reliable working style
- Ability to prioritise tasks independently and meet deadlines
- Understanding of processes and a strong commitment to quality
- Thorough documentation skills
- Team spirit and openness
Benefits
Comp & perks- Mobile working
- Flexible working hours
- Flat hierarchies and short decision-making processes
- Individual training and development opportunities for your personal and professional growth
- Team events
- Open and collaborative working environment
- Future-proof working environment
- State-of-the-art technology and exciting digitalisation projects