SYNQONY GmbH

Customer Support

• Lead project and support teams across all product lines
• Further develop the process from project commissioning through go-live
• Ensure thorough documentation and clear handovers to Support
• Establish a feedback channel to Product Management and Development
• Expand support structures and team organization to suit the respective products
• Introduce shared standards where appropriate while enabling product-specific solutions
• Report on tickets, projects, capacity utilization, budget, and service revenue
• Create transparency around ticket status and project progress
• Evaluate and pragmatically implement automation and AI solutions
• Provide disciplinary leadership, coaching, and employee development
• Give honest and clear feedback

Explore Head of Customer Service at SYNQONY GmbH. Review requirements and application details.