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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead project and support teams across all product lines
- Further develop the process from project commissioning through go-live
- Ensure thorough documentation and clear handovers to Support
- Establish a feedback channel to Product Management and Development
- Expand support structures and team organization to suit the respective products
- Introduce shared standards where appropriate while enabling product-specific solutions
- Report on tickets, projects, capacity utilization, budget, and service revenue
- Create transparency around ticket status and project progress
- Evaluate and pragmatically implement automation and AI solutions
- Provide disciplinary leadership, coaching, and employee development
- Give honest and clear feedback
Requirements
What you’ll need- Proven experience in disciplinary leadership is essential
- Experience in Operations, Support, or Consulting structures, ideally within IT, SaaS, or software companies
- Demonstrated ability to significantly advance processes and organizations and support the implementation of improvements in day-to-day operations
- Confident use of established methods in project, process, and service management
- Ability to interpret KPIs, derive concrete actions, and manage performance, capacity utilization, and service revenue
- Excellent written and spoken German
- Strong understanding of interfaces, data migration, and error analysis
Benefits
Comp & perks- Home office and flexible working hours for the perfect work-life balance
- Flat hierarchies and short decision-making processes
- Individual training and development opportunities for your personal and professional growth
- Team events and an open, collaborative working environment
- Future-proof working environment
- State-of-the-art technology and exciting digitalization projects