Solutions Engineer

Synthesia

. Build Synthesia’s pre-sales function in North America as one of the first Solutions Engineers .

Posted 10/27/2026full-timeNew York City • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pre-sales engineering, technical solution design, and customer engagement within a SaaS environment. Proficient in delivering impactful demonstrations, managing customer conversations, and addressing technical objections effectively.

Highest-signal resume keywords

Pre-Sales Engineering ExperienceTechnical Solution DesignDemo MethodologiesAPIs And Integrations KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ExperienceDemo TechniqueTechnical FundamentalsMEDDPICC KnowledgeSolution Design Best Practices

Soft Skills

Customer-Focused CommunicationProblem-SolvingCollaboration

Tools & Technologies

APIsSDK IntegrationsLMSHCMContent Systems

Industry Keywords

Solutions EngineeringCustomer SuccessTechnical Fit AssessmentBusiness Value DemonstrationDeal Strategy

About the role

Key responsibilities & impact

Build Synthesia’s pre-sales function in North America as one of the first Solutions Engineers
Partner with Account Executives, Customer Success, and Product Marketing on discovery, demos, POCs, and technical solution design
Run discovery calls to understand customer requirements, technical environments, and business challenges
Design and execute repeatable demo methodologies demonstrating Synthesia’s business value
Maintain knowledge of Synthesia’s platform capabilities, roadmap, and positioning across product lines
Deliver customer-focused demonstrations and explain why Synthesia is the right solution
Identify technical objections and integration questions and work with internal teams to resolve them
Assess technical fit and opportunity risk to support account and deal strategy
Keep deal teams and managers informed about deal status, timelines, and technical dependencies
Build and enable technical champions within customer organizations
Provide technical guidance on APIs, SDK integrations, security, compliance, scalability, and integrations with LMS, HCM, and content systems
Partner with Enablement on certifications, releases, demos, and objection handling
Feed field learnings back to Product

Requirements

What you’ll need

2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience)
Ability to deliver strong standard demos aligned with discovery points and AE-set agendas
Knowledge of core demo technique, such as Tell-Show-Tell
Ability to apply established solution designs and best practices to customer use cases
Ability to identify deal risk and next steps and escalate clearly to the AE
Working knowledge of MEDDPICC and Command of the Message
Technical fundamentals in at least one area: creation flows, APIs, integrations, security, or compliance
Ability to manage POCs, demos, and customer conversations while meeting deadlines
Willingness to travel for customer discovery and on-site demos as needed
Strong written and spoken communication in English
Ability to work from NYC and attend the office 2+ days per week
Must address ability to work in the USA and any visa or sponsorship support needs

Benefits

Comp & perks

Variable portion of compensation paid quarterly
Hybrid work arrangement with 2+ days per week in the NYC office
Professional enablement and certifications
Collaboration with Product, Customer Success, Product Marketing, and Enablement teams