Solutions Engineer

Synthesia

. Partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design technical solutions .

Posted 10/27/2026full-timeAustin • Texas • United StatesJuniorMid-Level💰 $108,935 - $147,838 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering customer-focused technical solutions and presentations, with strong knowledge of APIs, SDK integrations, and compliance. Capable of managing pre-sales activities and building relationships with technical champions to drive successful outcomes.

Highest-signal resume keywords

Pre-Sales ExperienceSolutions EngineeringDemo MethodologiesTechnical Guidance on APIsKnowledge of MEDDPICC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical FundamentalsAPI IntegrationSecurity ComplianceDemo TechniqueSolution Design Application

Soft Skills

Strong CommunicationRelationship BuildingProblem SolvingEscalation Management

Tools & Technologies

SaaS PlatformsLMS SystemsHCM SystemsContent Systems

Industry Keywords

Video AICustomer DiscoveryTechnical ObjectionsDeal StrategyPOC Management

About the role

Key responsibilities & impact

Partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design technical solutions
Co-plan and support discovery calls to understand customer requirements, technical environments, and business challenges
Design and execute repeatable demo methodologies demonstrating Synthesia’s business value
Maintain strong knowledge of Synthesia’s platform capabilities, roadmap, and positioning across product lines
Deliver customer-focused demonstrations explaining why Synthesia is the right solution
Identify technical objections and integration questions and work with internal teams to resolve them
Assess technical fit and opportunity risk to support account and deal strategy
Keep deal teams and managers informed about deal status, timelines, and technical dependencies
Build relationships with and enable technical champions within customer organizations
Provide technical guidance on APIs, SDK integrations, security, compliance, scalability, and integrations with LMS, HCM, and content systems
Partner with Enablement on certifications, new releases, demos, and objection handling
Feed field learnings back to Product

Requirements

What you’ll need

2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience
Ability to deliver strong standard demos aligned with discovery points and AE-set agendas
Knowledge of core demo technique, such as Tell-Show-Tell
Ability to apply established solution designs and best practices to customer use cases
Ability to identify and clearly escalate deal risks and next steps
Working knowledge of MEDDPICC and Command of the Message
Technical fundamentals in at least one area: creation flows, APIs, integrations, security, or compliance
Ability to manage a growing book of POCs, demos, and customer conversations while meeting deadlines
Willingness to travel for customer discovery and on-site demos as needed
Strong written and spoken communication in English
Based in Austin and able to commit to 2+ days per week in-office
Previous AE experience and video AI experience are particularly desirable

Benefits

Comp & perks

Variable compensation paid quarterly
Hybrid work arrangement with 2+ days per week in the Austin office
Professional enablement and certifications
Opportunity to shape the pre-sales playbook, tooling, and best practices
Global customer and team exposure