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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pre-sales and solutions engineering within a SaaS environment, focusing on delivering impactful product demonstrations and technical solutions. Proficient in managing customer relationships and providing technical guidance on integrations, APIs, and compliance.
Highest-signal resume keywords
Pre-Sales ExperienceSolutions EngineeringTechnical GuidanceSaaS EnvironmentDemo Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APIsIntegrationsSecurityComplianceDemo TechniquesSolution DesignTechnical Objection HandlingMEDDPICCCommand of the MessageCustomer Use Cases
Soft Skills
Self-MotivatedOrganizedRelationship BuildingCommunicationProblem Solving
Tools & Technologies
LMSHCMSynthesia Platform
Industry Keywords
SaaSCustomer SuccessTechnical SolutionsDiscovery CallsProduct Demonstrations
About the role
Key responsibilities & impact- Partner with Account Executives and Customer Success Managers throughout the sales and renewal cycle
- Run discovery conversations and deliver product demonstrations
- Support POC scoping and help design technical solutions for engagements
- Act as a trusted advisor on how clients can benefit from Synthesia
- Bring customer feedback to Customer Success and Product
- Co-plan discovery calls with Account Executives
- Identify technical objections and integration questions and help find solutions
- Assess technical fit and opportunity risk
- Keep deal teams and managers informed about deal status, timelines, and technical dependencies
- Design and execute repeatable demo methodologies
- Build relationships with and enable technical champions
- Develop reusable demo, integration, objection-handling, and industry-playbook assets
- Provide technical guidance on platform capabilities, APIs, SDK integrations, security, compliance, and scalability
- Troubleshoot issues and validate integrations with LMS, HCM, and content systems
- Maintain knowledge of Synthesia’s platform, roadmap, and positioning
- Complete certifications and stay current on product releases
- Collaborate with Product, Product Marketing, and Customer Success
- Brief Customer Success on technical context and champion relationships at handover
Requirements
What you’ll need- 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience)
- Deliver a strong standard demo aligned to discovery points and the AE-set agenda, with knowledge of core demo technique such as Tell-Show-Tell
- Apply established solution designs and best practices to customer use cases
- Identify and surface deal risk and next steps, escalating clearly to the AE
- Working knowledge of MEDDPICC and Command of the Message
- Comfortable with technical fundamentals in at least one area: creation flows, APIs, integrations, security, or compliance
- Self-motivated and organized, able to manage POCs, demos, and customer conversations while meeting deadlines
- Willing to travel for customer discovery and on-site demos as needed