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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management and Account Management, with a focus on building trusted advisor relationships and driving value for enterprise clients. Proficient in onboarding, risk management, and utilizing the Synthesia platform for video content integration.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementB2B SaaS ExperienceTrusted Advisor RelationshipsVideo Editing Using Synthesia
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer DiscoveryRisk ManagementForecastingOnboardingClient Check-InsUser Engagement StrategiesRenewal Process ManagementValue CommunicationUtilization MonitoringGrowth Opportunity Identification
Soft Skills
Relationship BuildingConsultative ApproachCollaborationCommunicationStakeholder Engagement
Tools & Technologies
Synthesia Platform
Industry Keywords
Enterprise ClientsRetentionGrowthB2BCustomer Health
About the role
Key responsibilities & impact- Build and nurture strong relationships with key stakeholders to drive retention and growth
- Conduct customer discovery to understand business objectives and uncover new use cases
- Establish and maintain trusted advisor relationships with customers
- Serve as a subject matter expert on the practical application of Synthesia within enterprises
- Take a consultative approach to implementing video content into customer workflows
- Monitor utilization and develop strategies to increase user engagement, adoption, and satisfaction
- Lead Quarterly Business Reviews with senior stakeholders and deliver clear outcomes
- Ensure ROI and value are communicated and understood by customers
- Proactively monitor customer health, renewal risks, and expansion opportunities
- Own commercial conversations and all aspects of the renewal process
- Collaborate with internal teams on onboarding, support, and resolution of customer issues
Requirements
What you’ll need- Customer-facing experience in Customer Success Management, Account Management, Technical Account Management, or similar, ideally in B2B SaaS
- Experience managing a book of business of up to approximately 30 strategic accounts from onboarding through renewal
- Track record in managing risk, forecasting, and identifying growth opportunities
- Experience establishing trusted advisor relationships and driving value from products and services
- Experience successfully onboarding new clients and building key relationships during the first critical months and beyond
- Experience coordinating and leading regular client check-ins with clear outcomes on client health and opportunities, with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Experience retaining and growing enterprise clients
- Ability to ensure ROI and value are understood by clients and proactively identify risks and opportunities
- Central time zone preferred for remote USA role
Benefits
Comp & perks- OTE of $180,000+ (base + variable), with final compensation package determined based on experience, qualifications, and location
- Remote work option for the USA
- Hybrid work option in Austin, Texas