FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management and Account Management within a B2B SaaS environment, focusing on client onboarding, relationship building, and value delivery. Proficient in managing a Book of Business, driving client engagement, and identifying growth opportunities.
Highest-signal resume keywords
Customer Success ManagementClient OnboardingAccount ManagementRisk ManagementB2B SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Book of Business ManagementKPI ManagementClient Relationship BuildingValue DeliveryLight Video Editing
Soft Skills
Trusted Advisor Relationship BuildingProactive Risk IdentificationEffective Communication
Tools & Technologies
Synthesia Platform
Industry Keywords
Customer SuccessClient ServiceTechnical Account ManagementImplementationC-suite Engagement
About the role
Key responsibilities & impact- Report to the Director of Customer Success, UK
- Focus on accounts in Europe
- Drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- Educate clients on a new way to create video content
- Work closely with Sales to create a cohesive onboarding experience for new users
- Establish trusted advisor relationships with clients
- Successfully onboard new clients and build key relationships during the first critical months and beyond
- Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities, including senior stakeholder attendance
- Retain and grow enterprise clients
- Ensure clients understand ROI and value
- Proactively identify risks and opportunities
Requirements
What you’ll need- Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS
- Experience managing a Book of Business along with KPIs
- Track record in managing risk, forecasting, and identifying growth opportunities
- Ability to establish trusted advisor relationships with clients
- Ability to drive value from Synthesia products and services
- Experience successfully onboarding new clients and building key relationships
- Ability to coordinate and lead regular client check-ins with clear outcomes on client health and opportunities
- Ability to engage in business-level and technical conversations at multiple organisational levels, including the C-suite
- Light video editing using the Synthesia platform
- Based in London