Customer Experience Coordinator

Sysco

. Lead continuous improvement initiatives by reviewing and developing procedures and processes to optimize efficiency and customer experience .

Posted 10/12/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer service and sales environments, with a focus on continuous improvement, effective training, and strategic communication. Proficient in managing customer relationships and optimizing operational efficiency through data-driven insights.

Highest-signal resume keywords

Customer Service LeadershipTraining DevelopmentSales Strategy AlignmentEffective CommunicationProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer Service ExperienceCulinary Industry KnowledgeProficient Computer Skills10-Key SkillsCRM ManagementMarket Trend AnalysisContent DevelopmentProduct KnowledgeOnboarding Processes

Soft Skills

Team LeadershipEffective CommunicationMultitaskingCollaborative Problem SolvingCustomer Relationship Building

Tools & Technologies

Microsoft TeamsSales-IProduce ProBix WebsiteBix Customer Ordering Portal

Industry Keywords

Food IndustryCustomer ExperienceContinuous ImprovementMarketing InsightsSales Support

About the role

Key responsibilities & impact

Lead continuous improvement initiatives by reviewing and developing procedures and processes to optimize efficiency and customer experience
Develop onboarding schedules and lead training for new customer service representatives
Update training materials and monitor their effectiveness
Lead development of customer service representatives for continuous improvement
Host quarterly Customer Service department meetings and continuous learning through Microsoft Teams
Schedule customer service representatives and receptionist to maintain customer service coverage during unplanned absences
Provide the Director of Sales with feedback on customer service representative performance and productivity
Provide customer service and sales representative support as needed
Lead Produce Pro training for new sales representatives and support them during onboarding
Direct content and write copy for marketing materials and Bix messaging, including flyers and social media
Evaluate and improve marketing content, the Bix website, and Bix customer ordering portal
Manage and prioritize requests for information and marketing materials
Build customer relationships and provide tailored service
Answer customer inquiries using product knowledge
Nurture leads, manage referrals, and convert them to customers
Align sales efforts with Bix company goals and operational priorities
Reactivate dormant or infrequent ordering accounts
Collect customer and competitive information and testimonials, update CRM records, and distribute information to develop sales strategies
Maintain contacts in Sales-I and Produce Pro
Collaborate with buyers and transportation to identify and resolve customer issues
Monitor market trends and the competitive landscape and provide ideas and marketing insights to leadership

Requirements

What you’ll need

High school diploma required
3–5 years of sales, customer service, culinary and/or food industry experience required
Previous supervisory experience required
Effective and strategic team leadership
Excellent customer service and communication skills
Ability to effectively and collaboratively resolve issues
Proficient computer and 10-key skills
Ability to multitask efficiently
Ability to confidently present product information and demonstrations
Ability to work sitting, standing, walking, reaching, bending, lifting up to 50 pounds, and at a computer and on the phone for 8–10 hours per day
Applicants must be currently authorized to work in the United States

Benefits

Comp & perks

Sysco benefits offered; details provided at https://SyscoBenefits.com