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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills to effectively handle customer inquiries and resolve issues while maintaining high productivity and achieving departmental KPIs.
Highest-signal resume keywords
Strong Communication SkillsCustomer Relationship ManagementAttention To DetailProblem SolvingAbility To Work In Fast-Paced Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Written SkillsStrong Verbal SkillsAbility To Build RapportQuick ThinkingCustomer Service Orientation
Tools & Technologies
Fresh Direct ProductsSales-Through-Service Approach
Industry Keywords
Customer Lifetime ValueDepartmental KPIsInbound Customer ContactsOutbound Customer ContactsService Issues
About the role
Key responsibilities & impact- Add value to every customer contact using Fresh Direct's sales-through-service approach
- Drive profitable growth, build loyalty, and increase customer lifetime value
- Maintain and develop knowledge of Fresh Direct products, services, and processes
- Handle inbound and outbound customer contacts
- Place orders, resolve queries, and manage service issues
- Maintain communication links with various departments
- Follow internal policies
- Deliver high productivity and achieve personal scorecard targets
- Support achievement of departmental KPIs
- Liaise between departments to ensure customer satisfaction
Requirements
What you’ll need- Strong communication skills
- Strong written and verbal skills
- Great attention to detail
- Ability to think quickly and determine the best outcome for customers
- Ability to build rapport and get along easily with people
- Ability and willingness to work in a busy, fast-paced role
- Ability to work 30 hours per week from 17:00–22:00, 5/7 days including weekends on a rota basis
Benefits
Comp & perks- Flexibility bonus
- Recognition rewards and incentives
- Huge discount on food and award-winning products
- Generous holiday allowance
- Recognition awards and incentives
- Pension
- Real career opportunities within Sysco
- Flexible working opportunities from day one
- Enhanced maternity, adoption and paternity pay for eligible colleagues
- Up to 52 weeks of maternity and adoption leave
- Adoption and surrogacy support
- Shared parental leave
- Fertility treatment leave
- Carer's leave and support for colleagues with caring responsibilities
- Emergency time off for unexpected dependant care situations
- Parental leave
- Compassionate leave
- 24/7 employee assistance programme
- Free virtual GP appointments and virtual physiotherapy, including for spouse and dependents
- Access to discounts and other financial wellbeing benefits