Sales Support Specialist

Sysco

. Serve as the contact for Corporate Accounts customers, including hotels and Territory Managers, and the key point person for assigned hotel brands .

Posted 11/9/2026full-timeAtlanta • Georgia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage complex projects within the hospitality industry. Proficient in inventory management and communication, with a focus on building relationships and executing brand standards.

Highest-signal resume keywords

Customer Service SupportInventory ManagementProject CoordinationCommunication SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementProject CoordinationOrder ManagementData AnalysisProblem Resolution

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailTime ManagementRelationship Building

Tools & Technologies

PeopleSoftSalesforce.comPhocasMS WindowsMS Office

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

HospitalityCustomer ServiceCorporate AccountsBrand StandardsField Sales Support

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the contact for Corporate Accounts customers, including hotels and Territory Managers, and the key point person for assigned hotel brands
Answer inquiries, provide order-status updates, research discrepancies, and manage the daily brand email inbox
Maintain, build, or deplete inventory for new programs and transitions
Work with the Sales Support Supervisor and assist Managers and Directors as needed
Provide customer service support to the field sales team
Liaise with Guest Worldwide buyers and manufacturers to resolve inquiries regarding lead times, order status, returns, and damaged products
Maintain assigned brand standards and update resupply guides, pre-inventory templates, opening order templates, and OS&E guides
Collaborate on brand-specific product releases and transitions and draft weekly brand communications
Coordinate kick-off processes, pre-inventory orders, and final opening-order templates for new hotel openings and conversions
Enter inventory-building and new hotel opening/conversion orders in PeopleSoft
Manage order paperwork and work with Accounting to determine credit/deposit status
Cancel pre-inventory orders and enter final opening orders into PeopleSoft
Work with Distribution to ship opening/conversion orders and use order-management systems to track and close out orders

Requirements

What you’ll need

Bachelor's degree
1-2 years’ experience in Hospitality, Customer Service and/or General Office preferred
Excellent verbal and written communication, interpersonal and professional interactive skills
Ability to present information and respond to questions from suppliers, customers, management and inter-department staff
Ability to respond promptly to service requests and follow up as needed
Ability to build and maintain strong relationships with staff and customers
Ability to work independently and within a team structure
Excellent planning and organizational skills, including planning, prioritizing and executing multiple initiatives and deadlines autonomously
Ability to manage large, complex projects and use time effectively
Attention to detail and accuracy
Problem identification and resolution skills
Ability to gather and analyze information and develop alternative solutions
Ability to work under pressure and make timely, sound decisions
Ability to understand and execute relevant policies and procedures and interpret written, verbal, diagram, or schedule instructions
Proficient in MS Windows and Office, including Word, Excel, PowerPoint, Access, and Outlook
Familiarity with Phocas, PeopleSoft, and Salesforce.com preferred
Must occasionally lift and/or move up to 25 pounds
Must maintain a valid driver's license and provide proof of current automobile insurance coverage
Applicants must be currently authorized to work in the United States

Benefits

Comp & perks

Sysco benefits information provided at https://SyscoBenefits.com
Opportunity for personal and professional growth
Opportunity to contribute to a dynamic organization
Opportunity to serve others and exceed expectations
Equal Opportunity and Affirmative Action employer