Senior Customer Solutions Engineer

Sysdig

. Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $130,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer relationships and driving measurable outcomes through strategic engagement and technical alignment. Proficient in navigating complex organizations and translating technical capabilities into business impact while fostering collaboration across technical and non-technical stakeholders.

Highest-signal resume keywords

Customer Success ManagementKubernetes Installation and TroubleshootingCloud-Native Applications and PlatformsAPI Integration and ScriptingCKAD / CKA / CKS Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesCloud-Native ApplicationsAPI IntegrationScriptingDevSecOpsLinuxTerraformHelmAWSAzure

Soft Skills

Excellent CommunicationStakeholder ManagementEmpathyAdaptabilityCuriosity

Tools & Technologies

Sysdig PlatformCloud PlatformsTechnical DiagnosticsOperational Best PracticesCustomer Business Reviews

Certifications & Qualifications

CKADCKACKS

Industry Keywords

SaaSCybersecurityCustomer EngagementEnterprise CustomersStrategic Consulting

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformKubernetesLinuxTerraform

About the role

Key responsibilities & impact

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops helping customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment
Advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

Requirements

What you’ll need

5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude

Benefits

Comp & perks

Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family