IT Administrator

SysGen Solutions Group

. Monitor, maintain, and optimize client systems, applications, and network environments .

Posted 9/17/2026full-timeRed Deer • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and optimizing client systems, applications, and network environments, with a strong focus on troubleshooting and client relationship management. Proficient in server and database administration, as well as remote support for diverse operating systems and applications.

Highest-signal resume keywords

Windows Server AdministrationNetworking Support (TCP, DNS/MX, VLAN, VPN)Microsoft Office 365 ConfigurationClient Relationship ManagementCompTIA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server AdministrationDatabase AdministrationWindows Desktop InstallationTroubleshooting SkillsUser/Group AdministrationSecurity Permissions ManagementBackup and Storage MonitoringRemote SupportApplication Support for COTSNetwork Account Management

Soft Skills

Excellent Customer Service SkillsAbility to Prioritize and Manage Tasks

Tools & Technologies

MerakiSonicWALLCiscoJuniperVMWareHyper-VWindows 7Windows 8Windows 10Linux

Certifications & Qualifications

CompTIA TrainingMicrosoft Level 1: Fundamentals (MTA) Certification

Industry Keywords

SMB NetworksService Level AgreementRemote Access ToolsClient Systems OptimizationWireless AP

Tech Stack

Tools & technologies

AndroidDNSFirewallsiOSLinuxVMware

About the role

Key responsibilities & impact

Monitor, maintain, and optimize client systems, applications, and network environments
Respond to client needs and troubleshoot or escalate issues as required
Provide remote support for remote users
Perform server administration, including user/group administration, security permissions, group policies, and print services
Provide Level 1, 2, and 3 networking support for TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, and wireless
Provide Level 1 and 2 application support for basic COTS, Exchange, O365, and SMB applications
Provide Level 1, 2, and 3 server and database administration
Deploy, repair, and replace desktops, laptops, printers, and mobile devices
Install and configure Windows Desktop
Check events and logs and escalate issues as required
Complete weekly and monthly Service Level Agreement tasks
Create and manage user network accounts
Monitor backup and storage systems, including SAN and NAS
Support a portfolio of clients and build strong client relationships

Requirements

What you’ll need

Diploma or Degree in Computer Science or Information Technology
3-5+ years experience supporting SMB networks and systems
Fundamental knowledge or exposure to Windows 7, 8 and 10; Windows Server 2008, 2012 +R2, 2016; Linux; OSX; IOS; Android; VMWare and clustering; Hyper-V and clustering
Fundamental knowledge or exposure to Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, and Wireless AP
Excellent customer service skills
Highly proficient at identifying user and system issues and resolving or escalating
Proficient in configuring and deploying Microsoft Office Applications including Office 365
Ability to effectively prioritize and manage multiple tasks
Strong troubleshooting skills
CompTIA training
Microsoft Level 1: Fundamentals (MTA) Certification
Highly proficient in remote access and conferencing tools
Valid driver's license and vehicle

Benefits

Comp & perks

Competitive salary plus performance-based compensation
Unique Double Dip vacation program
Work-life balance with a hybrid work schedule
Comprehensive benefits
Culture of health & wellness
Team-building activities
Fun Fridays
Staff appreciation and company-wide celebrations
Eligibility to win President’s Club and join an all expenses paid trip
Paid training and development
Flat organization with freedom to create impact and make meaningful changes
Diverse, innovative, award-recognized team