SysGen Solutions Group

IT Support

• Monitor, maintain, and optimize client systems, applications, and network environments
• Respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration, including user/group administration, security permissions, group policies, and print services
• Provide Level 1, 2, and 3 networking support for TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, and wireless
• Provide Level 1 and 2 application support for basic COTS, Exchange, O365, and SMB applications
• Provide Level 1, 2, and 3 server and database administration
• Deploy, repair, and replace desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup and storage systems, including SAN and NAS
• Support a portfolio of clients and build strong client relationships

IT Administrator