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IT Manager
SysGen Solutions Group. Work across multiple SysGen accounts as IT Manager and Strategist to provide technology solutions to business challenges .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Management and Strategic Planning, with a strong focus on optimizing IT infrastructure and operations. Proven ability to lead technical teams, enhance client satisfaction, and implement effective technology solutions.
Highest-signal resume keywords
IT ManagementStrategic PlanningITIL v3/4 CertificationTechnical Team LeadershipClient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operating SystemsNetworkingSystems AdministrationDatabase ManagementData Storage SystemsSecurity ManagementIncident ManagementProblem ManagementService Level Agreement ValidationEvergreening Strategies
Soft Skills
LeadershipCoachingCommunicationEmployee DevelopmentClient Liaison
Tools & Technologies
Ticketing SystemsClient Monitoring Tools
Certifications & Qualifications
Bachelor’s Degree in Information TechnologyMSCE CertificationVCP CertificationCCNA Certification
Industry Keywords
IT InfrastructureIT Operations Best PracticesITSM Best PracticesClient SatisfactionOrganizational Growth
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Work across multiple SysGen accounts as IT Manager and Strategist to provide technology solutions to business challenges
- Monitor service and financial targets of existing contracts to support client satisfaction, retention, and organizational growth
- Define, deliver, and arrange support for strategic plans and projects involving IT assets and clients’ IT goals
- Develop evergreening strategies and migrate to technologies that lower costs or increase efficiencies
- Validate Service Level Agreement objectives against field performance and provide feedback to service teams
- Directly manage and lead Technical Account Executives
- Communicate values, strategies, and objectives; plan, monitor, and appraise job results
- Develop staff through orientation, training, coaching, and counseling
- Ensure technicians document a knowledgebase for assigned clients
- Run ticketing-system reports to identify recurring technology or personnel failures and prescribe corrective programs
- Participate in the Escalation Group and serve as Escalation Manager when needed
- Manage technical teams for incident and problem management
- Ensure client monitoring tools are properly configured and used
- Establish and enforce corporate service standards and suggest improvements to clients’ internal processes
- Identify and create policies aligned with client needs and HR processes
- Exhibit leadership behaviors that support employee development and a high-performance work environment
Requirements
What you’ll need- 5+ years’ experience in operating systems and networking
- 3+ years’ experience in IT/IS management, including strategic planning
- Bachelor’s degree or Diploma in Information Technology, Computer Science, a related field, or equivalent experience is an asset
- ITIL v3/4 or other ITSM best-practices certification is an asset
- Relevant IT vendor certifications such as MSCE, VCP, or CCNA are an asset
- Proven competency in monitoring, maintaining, and optimizing computer systems, security, networks and systems administration, databases and data storage systems, and phone systems
- In-depth knowledge of IT infrastructure and operations best practices and emerging technologies
- Experience managing technical teams of 4–8 people
- Ability to liaise with all levels of client organizations and provide executive-level communication and presentations
- Ability to work remotely and onsite as required
Benefits
Comp & perks- Paid-for professional training courses
- Base salary and variable compensation program
- Work-life balance and health and wellness culture
- Diversity and inclusion
- President’s Club all-expenses-paid trip for employees who go above and beyond
- Double Dip Time-Off Policy with vacation payout option at year-end
- Comprehensive group benefits plan
- Award-winning workplace culture