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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive CyberArk administration and troubleshooting capabilities, including expertise in CPM, PSM, PVWA, and vault management. Proficient in PowerShell scripting and incident management within ITSM frameworks, with a strong focus on privileged access management and security tooling.
Highest-signal resume keywords
CyberArk AdministrationPowerShell ScriptingIncident ManagementIdentity & Access ManagementSecurity Tooling & EDR
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CyberArkCPMPSMPVWAVault ManagementRoot-Cause AnalysisTroubleshootingPatch ManagementDisaster-Recovery ChecksChange Control
Soft Skills
Problem-SolvingDiscipline
Tools & Technologies
ITSMMFASIEMEntra IDEDRZscaler
Certifications & Qualifications
Defender/Sentry Certification
Industry Keywords
Managed Service ProviderPrivileged Access ManagementVulnerability ManagementNetwork SecurityMonitoring
Tech Stack
Tools & technologiesCloudITSMVault
About the role
Key responsibilities & impact- Report to the Cyber Operations Lead and work closely with SOC engineers
- Own the CyberArk ticket queue from L2 to L4 as the deep escalation point
- Triage, diagnose, fix, and close CyberArk incidents and requests within SLA
- Troubleshoot vault, CPM rotation failures, PSM session issues, PVWA faults, and integration breaks involving Entra ID, MFA, and SIEM
- Perform root-cause analysis and manage CyberArk vendor escalations
- Handle account onboarding and offboarding, safe and policy changes, and access reviews
- Patch and upgrade CyberArk environments
- Renew certificates and run disaster-recovery checks across Self-Hosted and Privilege Cloud
- Maintain runbooks and known-error records
- Work within ITSM change control
- Support privileged access management across managed client estates
Requirements
What you’ll need- 3+ years hands-on CyberArk administration and troubleshooting in production, including CPM, PSM, PVWA, and vault
- Proven L3/L4 fault resolution under SLA pressure
- Ticket-queue and change-control discipline in a managed service
- PowerShell scripting for diagnosis and repair
- Competency in Identity & Access Management
- Competency in ITSM & Service Management
- Competency in Incident Management
- Competency in Security Tooling & EDR
- Practitioner-level supporting competencies in cloud, networking, network security, monitoring, scripting, vulnerability management, and documentation
- Desirable: Defender/Sentry certification, with experience outweighing certification
- Desirable: Entra ID, EDR, SIEM, or Zscaler exposure
- Desirable: MSP background
- Must be based in the UK or otherwise meet the stated UK-hours and security-screening conditions
Benefits
Comp & perks- Contract engagement
- Remote work
- UK-hours coverage
- Security screening