SysGroup

Engineer

• Report to the Cyber Operations Lead and work closely with SOC engineers
• Own the CyberArk ticket queue from L2 to L4 as the deep escalation point
• Triage, diagnose, fix, and close CyberArk incidents and requests within SLA
• Troubleshoot vault, CPM rotation failures, PSM session issues, PVWA faults, and integration breaks involving Entra ID, MFA, and SIEM
• Perform root-cause analysis and manage CyberArk vendor escalations
• Handle account onboarding and offboarding, safe and policy changes, and access reviews
• Patch and upgrade CyberArk environments
• Renew certificates and run disaster-recovery checks across Self-Hosted and Privilege Cloud
• Maintain runbooks and known-error records
• Work within ITSM change control
• Support privileged access management across managed client estates

CyberArk Engineer