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System C

Application Support Manager – Healthcare

System C

. Lead and develop a high-performing support team .

Posted 10/5/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £50,000 - £60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading support teams, managing major incidents, and driving service excellence within ITIL-aligned environments. Proficient in stakeholder management, process improvement, and ensuring high customer satisfaction in healthcare software or health technology settings.

Highest-signal resume keywords
Application Support Team LeadershipIncident Management ExpertiseITIL-Aligned Support ExperienceService Management Platforms (Jira, ServiceNow)Stakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ManagementProblem ManagementChange ManagementService Recovery ActivitiesProcess ImprovementMonitoring ToolsObservability Tools
Soft Skills
Communication SkillsCoaching and DevelopmentRelationship Building
Tools & Technologies
JiraServiceNowSaaS SolutionsCloud-Hosted Solutions
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Healthcare SoftwareHealth TechnologyNHS ComplianceRegulated Healthcare Environments

Tech Stack

Tools & technologies
CloudServiceNow

About the role

Key responsibilities & impact
  • Lead and develop a high-performing support team
  • Drive service excellence across incidents, requests and escalations
  • Act as the primary operational lead during major incidents
  • Build strong relationships with customers and internal stakeholders
  • Promote root cause analysis and problem management activities
  • Monitor service performance, SLAs and customer satisfaction
  • Identify opportunities to improve processes, efficiency and customer experience
  • Support governance activities and regular operational reporting
  • Oversee incident management, service requests, customer escalations and continual service improvement activities
  • Ensure customers receive timely, effective and professional support
  • Work closely with Product, Development, Technical Services, Service Delivery and Customer Success teams

Requirements

What you’ll need
  • Experience leading an Application Support, Software Support or Technical Support team
  • Experience managing major incidents, escalations and service recovery activities
  • Experience working within an ITIL-aligned support environment
  • Incident, Problem and Change Management expertise
  • Experience with service management platforms such as Jira, ServiceNow or similar
  • Strong stakeholder management and communication skills
  • Experience coaching and developing team members
  • Experience in healthcare software or health technology environments desirable
  • Experience with SaaS and cloud-hosted solutions desirable
  • ITIL Foundation certification or higher desirable
  • Understanding of NHS or other regulated healthcare environments desirable
  • Experience with monitoring and observability tools desirable

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible employee benefits
  • Collaborative environment
  • Opportunities to grow, learn and contribute to meaningful work