System C

Head of Department

• Define and deliver a long-term implementation strategy aligned with business objectives and customer needs
• Lead a large, multidisciplinary implementation organisation
• Own governance, methodologies, quality assurance, controls and continuous improvement
• Build the capability, identity and professional maturity of the Implementation function
• Create direction and accountability in complex or ambiguous situations
• Drive delivery innovation, automation, tooling and management information improvements
• Lead workforce planning, succession planning, coaching, recruitment and organisational development
• Manage resource planning and capacity to meet portfolio demand
• Provide senior oversight of strategic and high-risk customer implementations
• Support business planning, commercial decisions, bids and proposals
• Drive service improvement and cross-functional transformation initiatives
• Influence senior stakeholders and strengthen collaboration across the wider organisation

Head of Implementation