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System C

Head of Implementation

System C

. Define and deliver a long-term implementation strategy aligned with business objectives and customer needs .

Posted 10/2/2026full-timeLeeds • United KingdomLead💰 £60,000 - £70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in implementation and professional services, with a focus on strategic planning, operational excellence, and stakeholder management. Proven ability to drive service improvement and manage complex multidisciplinary teams while ensuring alignment with business objectives and customer needs.

Highest-signal resume keywords
Leadership ExperienceStrategic PlanningStakeholder ManagementCommercial ManagementImplementation Governance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Implementation StrategyQuality AssuranceResource PlanningBudget ManagementDelivery Innovation
Soft Skills
Communication SkillsCoachingCollaborationProblem-SolvingAdaptability
Industry Keywords
Professional ServicesTechnology DeliveryConsultingSocial Care SystemsLocal Authority Technology

About the role

Key responsibilities & impact
  • Define and deliver a long-term implementation strategy aligned with business objectives and customer needs
  • Lead a large, multidisciplinary implementation organisation
  • Own governance, methodologies, quality assurance, controls and continuous improvement
  • Build the capability, identity and professional maturity of the Implementation function
  • Create direction and accountability in complex or ambiguous situations
  • Drive delivery innovation, automation, tooling and management information improvements
  • Lead workforce planning, succession planning, coaching, recruitment and organisational development
  • Manage resource planning and capacity to meet portfolio demand
  • Provide senior oversight of strategic and high-risk customer implementations
  • Support business planning, commercial decisions, bids and proposals
  • Drive service improvement and cross-functional transformation initiatives
  • Influence senior stakeholders and strengthen collaboration across the wider organisation

Requirements

What you’ll need
  • Significant leadership experience within implementation, professional services, technology delivery, or consulting environments
  • Strong strategic planning and operational leadership capability
  • Experience working with executive and senior leadership teams
  • Successful track record of scaling or transforming delivery functions
  • Strong commercial, financial and budget management expertise
  • Experience leading large and complex multidisciplinary teams
  • Excellent stakeholder management and communication skills
  • Ability to create clarity and direction in fast-moving and ambiguous environments
  • Passion for customer outcomes, service quality and continuous improvement
  • Desirable: experience with social care systems and/or local authority technology, demonstrating strong domain knowledge

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible benefits
  • Wellbeing support
  • Recognition programmes that celebrate the contributions of employees
  • Competitive package