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About the role
Key responsibilities & impact- Configure System C applications to meet customer requirements
- Support requirements gathering, testing, deployment and go-live activities
- Diagnose and resolve application incidents and service requests
- Perform root cause analysis and support problem management activities
- Maintain configuration documentation, procedures and knowledge resources
- Support software releases, application enhancements and configuration updates
- Assist with customer onboarding, training and knowledge transfer
- Monitor support queues and ensure service levels are achieved
- Collaborate with Product, Engineering, Professional Services and Support teams
- Contribute to continuous improvement initiatives across the support function
Requirements
What you’ll need- Experience supporting enterprise applications, business systems or software platforms
- Application configuration or administration experience
- Strong troubleshooting and investigation skills
- Experience supporting testing, implementation or deployment activities
- Ability to understand business requirements and translate them into system configuration
- Experience creating user guides, procedures or technical documentation
- Experience working directly with operational users and customers
- Experience within Social Care, Health Care, Human Services, Education or Government environments would be beneficial but is not essential
Benefits
Comp & perks- Learning and development opportunities
- Meaningful impact through technology that improves lives
- Collaborative, ownership-focused and continuous-improvement environment