Account Manager – Technical

T-Mobile

. Monitor and manage progress toward resolution of customer technical issues to maintain service continuity .

Posted 9/28/2026full-timeUnited StatesSeniorLead💰 $62,600 - $112,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in Technical Account Management, Root Cause Analysis, and Customer Service, while effectively managing technical projects and enhancing customer experience through communication and adaptability.

Highest-signal resume keywords

Technical Account ManagementRoot Cause AnalysisCustomer ServiceEscalation ManagementCommunication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical KnowledgeProcess Flow AnalysisProject ManagementReporting ExperiencePresentation Delivery

Soft Skills

Adaptability

About the role

Key responsibilities & impact

Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
Provide timely feedback to management on customer trends, issues, and needs to support decision-making
Perform other duties and projects as assigned by business management

Requirements

What you’ll need

High School Diploma/GED (Required)
2-4 years Managing Technical Projects (Preferred)
Less than 2 years Reporting Experience (Preferred)
Adaptability (Required)
Communication (Required)
Customer Service (Required)
Escalation Management (Required)
Presentation Delivery (Required)
Product Knowledge (Required)
Root Cause Analysis (RCA) (Required)
Technical Account Management (Required)
Technical Knowledge (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel required
DOT Regulated Position: No
Safety Sensitive Position: No

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Annual bonus or periodic sales incentive or bonus, based on role
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities