Business Analysis Manager, Contact Interaction Analytics

T-Mobile

. Deliver insights and help leaders make strategic and operational decisions .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $77,900 - $140,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, reporting, and visualization, utilizing tools like Tableau and Power BI to drive strategic decision-making. Proficient in SQL and financial modeling, with a strong ability to communicate complex analyses effectively.

Highest-signal resume keywords

Data AnalysisSQL AnalysisTableau ReportingFinancial ModelingQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLFinancial ModelingQuantitative AnalysisData VisualizationAdvanced AnalyticsStatistical Analysis

Soft Skills

Problem-SolvingCommunicationRelationship Management

Tools & Technologies

TableauPower BIPythonRGo

Certifications & Qualifications

Business Certification

Industry Keywords

TelecommunicationsData ScienceData AnalysisPerformance Analysis

Tech Stack

Tools & technologies

PythonSQLTableauGo

About the role

Key responsibilities & impact

Deliver insights and help leaders make strategic and operational decisions
Provide insights, analysis and recommendations for data-driven, optimized experiences
Serve as a key point of contact for data and reporting solutions
Create reports, dashboards, visuals and self-service environments
Define product feature and campaign success metrics and benchmarks
Use analytical and modeling capabilities to support decision-making across multiple options
Present findings and recommendations to prioritize organizational resources
Partner with marketing, product and platform teams on complex modeling and analysis requests
Design and develop reporting structures and interfaces
Administer standardized reports used across teams
Drive business improvements in a matrixed environment

Requirements

What you’ll need

Bachelor's Degree in data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
4–7 years solving analytical problems using quantitative approaches (Required)
4–7 years reporting and analyzing performance and data visualization using Tableau, Power BI, etc. (Required)
4–7 years in advanced analytics, including SQL analysis of complex datasets, competitive analysis, quantitative analysis and research (Required)
Exceptional data analysis using wide-ranging datasets (Required)
Problem-solving ability (Required)
Ability to manage relationships, influence and communicate complicated analysis, logic and solutions clearly and concisely (Required)
Financial modeling (Required)
At least 18 years of age
Legally authorized to work in the United States
Working experience with Python, R, Go or similar statistics or data science language (Preferred)
Telecommunications experience (Preferred)
Other business certification (Preferred)

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities