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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network performance management and technical support, with a strong foundation in wireless telecommunications and field operations. Proficient in troubleshooting, project management, and maintaining operational standards in dynamic environments.
Highest-signal resume keywords
Network Performance ManagementWireless Telecommunications ExperienceRAN Architecture KnowledgeProject Management SkillsTechnical Support Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Interconnecting Circuits KnowledgeRF Transmitters UnderstandingBase Station Equipment Maintenance5G NR Standards FamiliarityTroubleshooting Ability
Soft Skills
Attention to DetailProblem Solving AbilityCoordination Skills
Tools & Technologies
Microsoft Office SuiteFiber Test EquipmentAntenna Test Equipment
Certifications & Qualifications
Vocational/Technical Training
Industry Keywords
Field OperationsDisaster Recovery ProtocolsContingency PlansAI-Driven ToolsDOT Regulated Position
About the role
Key responsibilities & impact- Provide technical support to resolve network performance issues and contribute to outage resolution efforts
- Manage smaller projects or project segments and deliver accurate status and progress updates
- Identify and recommend process improvements related to maintenance and repair activities
- Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Perform other duties and projects as assigned by business management
- Maintain and improve network performance and reliability across Queens, New York sites
- Provide technical support, project management, and operational support in a hands-on field role
Requirements
What you’ll need- Bachelor's Degree OR combination of education and relevant experience deemed equivalent (Required)
- Candidates with strong technical or field experience are encouraged to apply—no degree required
- Vocational/Technical Training or related field (Preferred)
- 2-4 years working experience in Field Operations and maintenance
- 2-4 years wireless telecommunications or other related experience
- Basic operational knowledge of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI
- Practical knowledge of RAN architecture, components, and operations
- Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions
- Experience with, or ability to learn, RAN equipment and 5G NR standards
- Working knowledge of base station equipment, installation, configuration, and maintenance
- Ongoing training, certifications, and hands-on experience
- Familiarity with disaster recovery protocols and contingency plans
- Ability to identify, diagnose, and resolve network issues across hardware and software systems
- Ability to plan, coordinate, and complete field assignments efficiently
- Ability to provide hands-on technical assistance and field-level support
- Attention to detail
- Problem solving/troubleshooting ability
- Proficiency with Microsoft Office Suite and similar productivity tools
- Understanding of Internet Protocol and willingness to incorporate AI-driven tools
- Ability to use fiber test, line, and antenna test equipment (Preferred)
- Flexible hours, including day and night work, weekends, holidays, and on-call rotation (Required)
- Ability to lift 50-70 pounds and work outside in the elements (Required)
- At least 21 years of age to operate a company-assigned vehicle
- Legally authorized to work in the United States
- Travel within the market required
- DOT regulated position
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, based on role
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth support
- Reasonable accommodation for individuals with disabilities