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About the role
Key responsibilities & impact- Provide technical support to resolve network performance issues
- Contribute to outage resolution efforts
- Manage smaller projects or project segments
- Deliver accurate status and progress updates
- Identify and recommend process improvements related to maintenance and repair activities
- Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Perform other duties and projects as assigned by business management
- Maintain and improve network performance and reliability
- Provide technical assistance and contribute to operational process improvements
Requirements
What you’ll need- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Vocational/Technical Training or related field (Preferred)
- 2-4 years working experience in Field Operations and maintenance (Preferred)
- 2-4 years wireless telecommunications or other related experience (Preferred)
- Knowledge of 5G New Radio (NR) (Required)
- Knowledge of Base Station (Required)
- Knowledge of Continuous Development (Required)
- Knowledge of Disaster Recovery Planning (Required)
- Knowledge of Network Troubleshooting (Required)
- Knowledge of Project Management (Required)
- Knowledge of Radio Access Networks (RAN) (Required)
- Knowledge of Technical Support (Required)
- Knowledge of Wireless Backhaul (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- Willingness to travel; travel required
- DOT-regulated position
- Candidates should live in north-central Missouri to northeast Kansas or be able to relocate at the time of hire
Benefits
Comp & perks- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, based on role
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth opportunities
